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If all methods failed, you could in-place upgrade current system by a Windows 10 ISO image file, which can be downloaded from Media creation Tool.
https://www.microsoft.com/en-us/software-download/windows10
Windows update fails. Error code 0x80070002 - Win 10 ver 2004
CIO2Go
21
Reputation points
Windows update is continuously failing for the update kb4023057. The error says Download failed and then returns the code 0x80070002.
So far I have:
- Tried Windows update catalog. This update has no entries for Windows 10 ver 2004
- Removed SoftwareDistribution folder in the Windows directory and tried again. Same result
- Tried making a symbolic link to a folder on another drive with significantly more space. Same issue (using mklink /j)
I am out of ideas and suggestions on the net. Looking for some help here
Any suggestions would be greatly appreciated.
Windows for business | Windows Client for IT Pros | User experience | Other
Accepted answer
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Teemo Tang 11,466 Reputation points2021-04-28T09:34:24.027+00:00
7 additional answers
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Reza-Ameri 17,341 Reputation points Volunteer Moderator2021-04-20T14:40:01.05+00:00 Try open the Command prompt as administrator and then type the following command:
sfc /scannow
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CIO2Go 21 Reputation points
2021-04-20T15:13:49.19+00:00 I will give it a shot this evening. This is a client system so I have limited access during the work day. Is this expected to eliminate the errors experienced? Or is the absence of some of these files expected?
Thanks
CIO2Go
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Reza-Ameri 17,341 Reputation points Volunteer Moderator
2021-04-21T17:10:15.39+00:00 This is a command where check your system files and in case there is any error, then will attempt to repair them.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 89%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bucephalus Alexander 6 Reputation points2021-08-03T20:07:24.37+00:00 I tried all these as well including the in-place upgrade. After installing for about 30 minutes it reports that installation failed.
I'm running out of solutions.
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Reza-Ameri 17,341 Reputation points Volunteer Moderator
2021-04-19T17:28:24.72+00:00 Have you tried Windows Update troubleshooter?
https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-for-windows-10-19bc41ca-ad72-ae67-af3c-89ce169755dd -
Teemo Tang 11,466 Reputation points
2021-04-20T02:30:05.257+00:00 Run Windows update troubleshooter from Settings->Update & Security-> Troubleshoot->Additional troubleshooters->Windows Update.
Next, following the guide to reset Windows update components
Windows Update - Additional resources - Windows Deployment | Microsoft Learn
https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources
After reset, restart computer and check for updates again.-------------------------------------------------------------------------------------
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CIO2Go 21 Reputation points
2021-04-20T05:53:41.847+00:00 Thanks to TeemoTang-MSFT and Reza-Ameri for the suggestions. Per TeemoTang-MSFT I again tried the Windows Update troubleshooter with no luck. Performed the recommended reboot between tries as well. Same issue. Then proceeded to attempt the Manual reset of the Windows update components per the link provided. There were a number of the commands that produced one of two errors (see rows 14 and 20 and others referencing those in the attached PDF on Windows Update - Manual Reset of Components.pdf.
I've also attached a snapshot of the Update History which shows that all updates are succeeding with the exception of KB4023057. This fails consistently with error 0x80070002. The upgrade to 20H2 then fails as well.
So this is where my problem is. I also looked, as mentioned earlier, in the Windows Update Catalog and kb4023057 has no entry for Windows 10 ver 2004.
NOTE: Uploads are not taking. I'll try again with a new post.
Any other thoughts?
Thanks
Joe
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CIO2Go 21 Reputation points
2021-04-20T05:55:06.41+00:00 Trying the attachments here again.
89365-windows-update-manual-reset-of-components.pdf89374-update-history.pdf -
Teemo Tang 11,466 Reputation points
2021-04-22T08:25:23.793+00:00 You could use the reset script here, don’t need to execute commands one by one
Reset Windows Update in Windows 10 | Tutorials (tenforums.com)
https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html -
CIO2Go 21 Reputation points
2021-04-22T16:32:49.31+00:00 Thanks TeemoTang-MSFT I'm hoping to be able to give this another shot this evening. I'll post back here my results.
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