Windows update fails. Error code 0x80070002 - Win 10 ver 2004

Question

Windows update is continuously failing for the update kb4023057. The error says Download failed and then returns the code 0x80070002.

So far I have:

• Tried Windows update catalog. This update has no entries for Windows 10 ver 2004
• Removed SoftwareDistribution folder in the Windows directory and tried again. Same result
• Tried making a symbolic link to a folder on another drive with significantly more space. Same issue (using mklink /j)

I am out of ideas and suggestions on the net. Looking for some help here

Any suggestions would be greatly appreciated.

Answer 1

If all methods failed, you could in-place upgrade current system by a Windows 10 ISO image file, which can be downloaded from Media creation Tool.
https://www.microsoft.com/en-us/software-download/windows10

Answer 2

OK, Team, here is the latest
• I ran the sfc /scannow per the suggestion by Reza
o I have the log file but am not including it here as it is 67K lines
• I copied the code for the script recommended by TeemoTang and ran it as an administrator.
o Several errors were noted (see video below)
• I then rebooted (via the script) and ran the windows updates.
• I video captured the script run and windows update to give you a front-row seat to what I am seeing. The updates continue to fail exactly as they have been from the beginning.

YouTube video of the process. https://www.youtube.com/watch?v=zesom6c6TgM

I am running into a brick wall here. Any more ideas?

My thanks for all the input thus far.

CIO2Go

Answer 3

Just circling back here to see if anyone has any other ideas. Looking like I may have stumped this crowd. Don't feel bad, I'm stumped as well.

Any ideas of the next steps?

CIO2Go

Answer 4

TeemoTang-MSFT, the in-place upgrade did the trick. All else did fail, and multiple times but the in-place upgrade corrected that and at this point I think we've resolved the issue.

Many thanks to all that contributed to this issue.

CIO2Go