Hi,
Upgrading my HP Laptpop from Windows 8.1 to Windows 10 via the MediaCreationTool21H1 has failed numerous times for me (no specific error code)
I've already tried troubleshooting the error by:
I also ran SetupDiag which gave me below output:
Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = OLIVER
Manufacturer = Hewlett-Packard
Model = HP EliteBook 840 G2
HostOSArchitecture = 1031
FirmwareType = UEFI
BiosReleaseDate = 20200224000000.000000+000
BiosVendor = M71 Ver. 01.31
BiosVersion = M71 Ver. 01.31
HostOSVersion = 6.3.9600
HostOSBuildString = 9600.20144.amd64fre.winblue_ltsb_escrow.211004-1908
TargetOSBuildString = 10.0.19041.900 (vb_release_svc_prod3.210311-1736)
HostOSLanguageId =
HostOSEdition = Core
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 16.10.2021 12:07:10
UpgradeEndTime = 16.10.2021 12:27:04
UpgradeElapsedTime = 00:19:54
CV = Ilcqs8UgcUi6VAA8
ReportId =
Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0x80004005 - 0x50015
LogEntry: 2021-10-16 12:26:15, Error DISM DISM Provider Store: PID=1140 TID=5916 Failed to get the provider DISM Package Manager from the remote provider store. - CProxyProviderStore::GetProvider(hr:0x80004005)
Refer to "https://learn.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
Last Setup Phase:
Phase Name: Pre-Finalize
Phase Started: 16.10.2021 12:25:32
Phase Ended: 01.01.0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False
Last Setup Operation:
Operation Name: Add [1] package C:\$WINDOWS.~BT\DUImageSandbox\Windows10.0-KB5005645-x64.cab
Operation Started: 16.10.2021 12:26:14
Operation Ended: 01.01.0001 00:00:00
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False
Any help would be greatly appreciated! Thanks!
Oliver