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we use SCCM 2010 with all available updates
we saw that some devices (detection of how many devices is still in progress) do not get updates via softwarecenter while applications do work as expected
we have an almost complete collection for all windows client devices for which we deploy default software and also windows and office updates
most of devices in this collection are getting windows & office updates, install them and everything fine but not all and now we want to know why
now we picked 3 devices and try to figure out whats going on
On one device we did a complete reinstall of Windows and then it worked as expected but i want to find the cause so new installation is not needed.
Any advice how to check further?
Problem solved .
Updated clients via WSUS to 17763.2237 and updated CM to 2103 with all KB updates, fixes and hotfixes
All problematic clients are doing updates via Softwarecenter again, all of them were updated to 17763.2300 without any problem
Then I'll suggest you start by looking at the client health and scan status. "one of two devices had no uptodate report on wsus (but that is fixed now)", please check in ConfigMgr reports and not WSUS. Infact there should be absolutely no need for you to touch WSUS if you are using Configmgr to patch your devices.
Are the devices targeted for software update client settings? Do the machines receive the SUP policy? Are machines sending back update scan status? Are you targeting the devices with SUGs?
yes yes yes yes
all devices are in one collection, all get the same policy, one of two devices had no uptodate report on wsus (but that is fixed now), the other one was always uptodate and yes i have one SUG for the complete collection
its hard to figure out because not all devices are always on, some of our devices are long offline or in some lab so i have no complete overview of which devices isnt really updating or just offline or in standby and has not reported back at all
added a new client group in WSUS for one device and updated GPO to redirect one device to this client group, approved security updates only for this client group, after running windows updates on this client its downloading and installing the updates, so client windows updates looks good, must be something related SCCM on client
i dont know, very strange
will test second device same way as first and check if windows updates/wsus will work
this is not the way i want go but its an alternative to get clients updated