Login required when trying to manage connectors in a teams channel

Question

Login required when trying to manage connectors in a teams channel

Pavel Ronin 121

I'm trying to get the connector URL for a channel in a team I'm owning.
But when trying to go to the channel->connectors->manage->configured I get
"Something went wrong.
Login required"

This is when I'm trying getting there through the web interface.
From the desktop app it just loads forever.

Has anybody else encountered it?
Does anybody know how to bypass it?

JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-11-24T06:10:22.557+00:00

Hi @Pavel Ronin

Does anyone else have the same problem in your organization?

Is this your custom connector in Microsoft Teams?

What is the phenomenon in Teams web client?
Pavel Ronin 121 Reputation points

2021-11-24T10:06:47.79+00:00

Yes. It's not happening only for me.
It' has nothing to do with custom connectors. I can't get into the screen with the connectors.
This happens both in the web and on desktop (windows) as described in the original question.
Bruno Sabbadin 71 Reputation points

2021-11-24T16:26:01.787+00:00

Same issue users of our tenant are reporting to me just now...no solutions found so far.
Tried disable/enable webhook with no success
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-11-26T10:23:32.79+00:00

@Pavel Ronin

Could you try to follow these steps to configure the connectors?

1.) On the left bar, press the ellipsis under call (...)
2.) In 'Find an App' select RSS and select it. This should bring up the RSS app
3.) Select 'Add to a Team'
4.) Search for the channel name - in this case general by just typing in 'G', select set up a connector
5.) It will go to a screen which tries to set up the connector. Don't put anything in, just select cancel at the bottom, this should fall back to the connector screen
6.) Select 'configured' under Manage
7.) Select '1 configured' under RSS, then Manage
8.) Select Remove
Jose Montes 1 Reputation point

2021-11-26T15:32:13.603+00:00

Hello, I tried doing that but after clicking on set up a connector the process falls back to the same error "Login Required"
Felipe Kenndy Matsuzaki 11 Reputation points

2021-11-29T14:20:15.503+00:00

Same issue here.
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-11-30T09:44:08.423+00:00

@Pavel Ronin

At present, we did not find too many valuable information about it.

Then I found a similar case in the Microsoft dev team is working on fixing. you could refer to the following message thread.

https://developercommunity2.visualstudio.com/t/teams-wont-let-me-configure-azuredevops-conector/1234364?from=email&viewtype=all#T-N1245836

Meanwhile, to solve your issue more quickly, it recommends you to open a ticket in Office 365 admin center here.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support
Mert GÜVENÇLI 6 Reputation points

2021-12-01T08:48:27.147+00:00

Hi,

We have the same issue too. I' ve tried different browsers (chrome, edge, opera) and operating systems (macos, windows).
Bruno Sabbadin 71 Reputation points

2021-12-01T09:01:48.547+00:00

I have a support case still ongoing. I provided them some logs to analyze. Still waiting.
Ireneusz Jaszczak 6 Reputation points

2021-12-02T10:03:25.983+00:00

The same problem on my end.
Ireneusz Jaszczak 6 Reputation points

2021-12-02T10:03:37.027+00:00

The same problem on my end.
Jack Sinclair 1 Reputation point

2021-12-02T10:04:15.653+00:00

We have the same issue and its preventing us from changing webhooks that we rely on! Please fix this!
Natascha van Neerven 11 Reputation points

2021-12-06T09:18:35.56+00:00

Same here

6 answers

Your answer

JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-11-24T06:10:22.557+00:00

Hi @Pavel Ronin

Does anyone else have the same problem in your organization?

Is this your custom connector in Microsoft Teams?

What is the phenomenon in Teams web client?
Pavel Ronin 121 Reputation points

2021-11-24T10:06:47.79+00:00

Yes. It's not happening only for me.
It' has nothing to do with custom connectors. I can't get into the screen with the connectors.
This happens both in the web and on desktop (windows) as described in the original question.
Bruno Sabbadin 71 Reputation points

2021-11-24T16:26:01.787+00:00

Same issue users of our tenant are reporting to me just now...no solutions found so far.
Tried disable/enable webhook with no success
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-11-26T10:23:32.79+00:00

@Pavel Ronin

Could you try to follow these steps to configure the connectors?

1.) On the left bar, press the ellipsis under call (...)
2.) In 'Find an App' select RSS and select it. This should bring up the RSS app
3.) Select 'Add to a Team'
4.) Search for the channel name - in this case general by just typing in 'G', select set up a connector
5.) It will go to a screen which tries to set up the connector. Don't put anything in, just select cancel at the bottom, this should fall back to the connector screen
6.) Select 'configured' under Manage
7.) Select '1 configured' under RSS, then Manage
8.) Select Remove
Jose Montes 1 Reputation point

2021-11-26T15:32:13.603+00:00

Hello, I tried doing that but after clicking on set up a connector the process falls back to the same error "Login Required"
Felipe Kenndy Matsuzaki 11 Reputation points

2021-11-29T14:20:15.503+00:00

Same issue here.
JimmyYang-MSFT 58,646 Reputation points Microsoft External Staff

2021-11-30T09:44:08.423+00:00

@Pavel Ronin

At present, we did not find too many valuable information about it.

Then I found a similar case in the Microsoft dev team is working on fixing. you could refer to the following message thread.

https://developercommunity2.visualstudio.com/t/teams-wont-let-me-configure-azuredevops-conector/1234364?from=email&viewtype=all#T-N1245836

Meanwhile, to solve your issue more quickly, it recommends you to open a ticket in Office 365 admin center here.

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support
Mert GÜVENÇLI 6 Reputation points

2021-12-01T08:48:27.147+00:00

Hi,

We have the same issue too. I' ve tried different browsers (chrome, edge, opera) and operating systems (macos, windows).
Bruno Sabbadin 71 Reputation points

2021-12-01T09:01:48.547+00:00

I have a support case still ongoing. I provided them some logs to analyze. Still waiting.
Ireneusz Jaszczak 6 Reputation points

2021-12-02T10:03:25.983+00:00

The same problem on my end.
Ireneusz Jaszczak 6 Reputation points

2021-12-02T10:03:37.027+00:00

The same problem on my end.
Jack Sinclair 1 Reputation point

2021-12-02T10:04:15.653+00:00

We have the same issue and its preventing us from changing webhooks that we rely on! Please fix this!
Natascha van Neerven 11 Reputation points

2021-12-06T09:18:35.56+00:00

Same here

Answer 1

Vasil Michev 119.7K MVP Volunteer Moderator

There seems to be some ongoing issue with configuring connectors, as others have reported similar issues. Best open a support case and report this.

Pavel Ronin 121 Reputation points

2021-11-24T10:16:35.197+00:00

Thanks
Ireneusz Jaszczak 6 Reputation points

2021-12-02T14:18:29.147+00:00

Exactly, plz open

Answer 2

Ashish Dadhich 56

Same issue :(

Answer 3

Bruno Sabbadin 71

You can do anything but to open a Support case: they did fix it in a couple of days.

Ashish Dadhich 56 Reputation points

2021-12-03T20:30:05.943+00:00

Sorry didn't get it. You meant it got fixed after opening a support ticket with MS in your case?
Bruno Sabbadin 71 Reputation points

2021-12-03T20:45:54.073+00:00

Sure, it’s a problem of back end servers. They collected some logs by remote assistance and fixed the problem in 2-3 days. There is nothing you can do. Issue happens in both desktop and web app.
Ashish Dadhich 56 Reputation points

2021-12-03T20:47:49.667+00:00

Thank you !
Philipp 6 Reputation points

2021-12-06T07:55:08.737+00:00

I have the same issue today, seems it isn't fixed?
Gaowei Yuan 26 Reputation points

2021-12-06T09:21:45.427+00:00

Same issue

Answer 4

I've been having the same issue since the beginning of November. Here is what I've tried:

Adding a webhook via Teams for Web.
Adding a webhook via the Apps panel.
Logging in with various privilaged/unprivilaged user accounts.
Logging in with a user without MFA enabled.

None of these worked. Microsoft, please fix.

Edit: I've been in talks with Microsoft support. They claimed that a badly developed/broken connector was causing the issue.

While they could not tell me which one was at fault, they speculated it might be Zabbix Webhook, as it was my last-added connection. Unfortunately, removing Zabbix Webhook (and eventually all other apps) from the team via Manage Team > Apps and waiting 24-hours for the change to propagate did not resolve the issue, but this may work for your organization.

I was eventually able to "resolve" the issue by deleting the impacted team in its entirety. While this was a low-impact decision in my particular organization, I imagine that most organizations will want to avoid deleting an entire team.

Ashish Dadhich 56 Reputation points

2021-12-03T20:28:51.02+00:00

Error message is funny like Something went wrong :)
Bruno Sabbadin 71 Reputation points

2021-12-03T20:47:13.227+00:00

Always better than a D’oh by Homer Simpson

Answer 5

Natascha van Neerven 11

it seems like my issue is fixed. I have 3 connectors(Sharepoint News) running in 3 different Teams. Ik have no idea why the errors suddenly disappeared

Ashish Dadhich 56 Reputation points

2021-12-08T15:35:14.767+00:00

Thank you for the update. I just verified at my end also. it's working as expected :) Magic Magic :)

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Login required when trying to manage connectors in a teams channel

6 answers

Your answer