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2,095 questions
@Anu s Thanks for posting in our Q&A.
To clarify this issue, we appreciate your help to collect some information:
- Which is the platform of the laptops? Windows 10 or macOS?
- If it is a windows device, please make sure that devices meet the prerequisites in the following link:
https://learn.microsoft.com/en-us/mem/intune/protect/encrypt-devices#rotate-bitlocker-recovery-keys - If it is a macOS device, please read the following article as a reference:
https://techcommunity.microsoft.com/t5/intune-customer-success/resolved-known-issue-filevault-recovery-key-rotation-failing-on/ba-p/2918585
If there is anything update, feel free to let us know.
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