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Issues with Brother Full Driver & Software Package Installation on Windows 11

Anonymous
2023-09-20T09:35:24+00:00

Dear Sir/Madam,

I recently purchased a new computer and have encountered difficulties when attempting to install the Brother Full Driver & Software Package. When I initiate the installation, nothing transpires; the installation program doesn't launch. I've tried manually initiating both "start.exe" and "InstUI.exe" and even opted to "Run as Administrator," yet still no response or activation of the installation process.

To troubleshoot, I followed the steps to boot the PC in Clean Boot mode, as outlined in a previous thread on your forum, but regrettably, this didn't offer a solution. Since the initial installation attempt, I've consistently updated Windows 11 and am currently operating on 22H2, OS build 22621.2283. Despite these updates, the Brother software remains unresponsive and refuses to run.

I'm reaching out to ascertain if there have been any identified solutions or fixes for this particular issue. I assume that I'm not the sole user experiencing these challenges.

Thank you in advance for your assistance and support. I look forward to your guidance on this matter.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-08-27T18:17:24+00:00

    Yeah, that's an option, but....

    The Windows's scanner doesn't scan to PDF (when I last tried), and it doesn't do the PDF multi-page and cleaning functions.

    It also allows you to initiate "Scan to PC" from the scanner, instead of starting the scan from the PC. Those are some of the shortfalls of Windows Scanning software.

    The Brother software is far superior, when you get it working.

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  2. Anonymous
    2024-08-27T16:37:55+00:00

    I also faced same issue.

    Solution- I simply installed Win-10 software and start scanning.. instead of Image, I always choose option "FILE".

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  3. Anonymous
    2024-06-09T08:54:21+00:00

    Hey Tomaz.

    Really weird issue, annoying too. I dug a little more, and noticed the Brother link I shared above, doesn't have the details of the Windows security I disabled. I'm not sure whether I assumed them from the mention of the firewall and security, or found it somewhere else, but this is what I did.

    You could check what you tried against these steps.

    1. Open Windows Security (from start menu or icon in tooltray). From this main window, option list on the left:
    • Under "Virus & Threat protection settings", click "Manage settings", disable "Realtime protection", on the assumption the Brother software is trustworthy :-) .
    • Under "Firewall & Network protection", click on Domain Network, turn that firewall off.
    • Repeat this for Private and Public networks.
    • Under "App & browser control", go to "Reputation-based protection" and I believe I turned of "Potentially unwanted app unblocking"

    I think this was all, although it was a few months ago.

    NB, I don't have third party antivirus installed, only the default Windows Security (Defender?) and Windows Firewall. If you have any others, disable them as well

    When you're done, re-enable all those again.

    Back to your comments - You have the same symptoms as I had and others had - the installer starts and disappears. This turned out (for me and others) to be Windows security blocking / terminating the app or some functionality.

    I never found any message in the security or event logs though, which is unexpected.

    Microsoft has some troubleshooting options for app installations being blocked. You could search for those. I can't test them solving it, now that I've fixed it for myself.

    I was only the Brother installer that was blocked for me too, never any other apps. I've updated and installed many apps on the one PC over almost 2 years, with no problems. I also only had this on one which was running Windows 11. Other PCs with win10 were fine. I didn't want to re-install all the dev software and many other apps.

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  4. Anonymous
    2024-06-09T06:22:05+00:00

    For me - when I launch the installer (normally or "run as administrator" the installer just disappears, i.e. I click on it and nothing happens. I have disabled all of security (firewall, A/V software, etc.) and still nothing. I even did a clean boot and same thing.

    Something is definitely broken with the Brother installer. I have just put a Xerox MFD in my second house and the Xerox installation went smoothly and without any problems. Furthermore I have installed a dozen of other programs without any issues as well.

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  5. Anonymous
    2024-06-07T21:31:20+00:00

    Pity.

    When you say "didn't work for me", is that the installer still starts and disappears, or something else?

    Did you disable all the antivirus and protection options in the brother instructions?

    I'm asking because doing that part got the exe to run. NB , I had already tried fix this a number of times before, so perhaps some other fix also contributed to mine working.

    After the installation, I had OT open the firewall port to allow the scanning function to work over the network.

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