Gmail account already being used with another microsoft account

arunkumar viswanathan 6 Reputation points
2022-03-11T03:34:37.317+00:00

One of our application user after accepting microsoft invitation facing an issue - Eg: "test@Stuff .com account already being used with another Microsoft account"

What is the real cause of this issue ? Should we onboard the user with different account ?

(Once we onboard the user in our application (azure ad), user receives an invitation., accepting which the user gets this error.)

Regards,

Arun

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Shweta Mathur 30,296 Reputation points Microsoft Employee Moderator
    2022-03-11T11:23:15.717+00:00

    Hi @arunkumar viswanathan ,

    Thanks for reaching out.

    I understand that guest user you are inviting to add in your application is not able to accept the invitation due to the below error :

    182204-image1.png

    The reason is the guest you are inviting is already tied to the Microsoft account.

    There might be chance user is not able to recall or again want to create Microsoft account with same gmail account then user can proceed to recover its password and create account again by clicking on 'Create and account anyway' by verifying the code sent on his gmail account and then accept the invitation.

    Another way is to ask user to provide you with a different email address which is not tied with Microsoft account to avoid that process.

    Hope this will answer your query.

    Thanks,
    Shweta

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