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Chrome based browser stutter when scrolling

Anonymous
2025-04-09T22:29:04+00:00

When scrolling web pages in Chrome (and other Chromium-based browsers) on the Predator Helios Neo 16 (PHN16-71) laptop, elements such as text and images show vertical distortion or a "warping" effect. This issue causes text lines to appear uneven, creating an unsmooth scrolling experience. To reproduce this steps, you can play youtube videos in hd quality and scroll with touchpad. Scroll release, not hold and scroll. You can see the animation when scrolling is not smooth. Almost all browsers exhibits the same issue. Tested in windows 11 current version 24h2. AUTOSCROLLING with middle mouse will give the jank effect too. PS. This problem not reproducible when screen recording, but clearly an issue when we scroll with high refresh rate as 165hz/144hz.

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2025-04-10T15:39:08+00:00

    Hello Jaka,

    Welcome to Microsoft Community.

    I understand that you're experiencing stuttering and distortion when scrolling web pages in Chrome and other Chromium-based browsers on your Predator Helios Neo 16 laptop. This issue occurs with high refresh rates (144Hz/165Hz) and is reproducible during normal scrolling, auto scrolling, and while playing HD videos. Let’s address this step by step to improve your browsing experience. Troubleshooting Steps

    • Adjust Display Settings   You can try lowering the refresh rate of your display to 60Hz temporarily to see if the issue persists. Go to Settings > System > Display > Advanced display settings and select a lower refresh rate.
    • Disable Hardware Acceleration   In Chrome, go to Settings > Advanced > System and turn off "Use hardware acceleration when available." Restart the browser and check if the scrolling improves
    • Update Graphics Drivers   Ensure that both integrated and dedicated GPU drivers are up to date. Visit the (Link: https://www.intel.com/content/www/us/en/support.html) and (Link: https://www.nvidia.com/en-us/support/) pages to download the latest drivers for your system.
    • Test with Another Browser   Try using a non-Chromium-based browser like Firefox to see if the issue is specific to Chromium browsers. This can help narrow down the cause.
    • Check Windows Updates   Ensure that your Windows 11 system is fully updated. Go to Settings > Update & Security > Windows Update and check for updates. Known issues with version 24H2 are documented (Link: https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2).
    • Disable Smooth Scrolling   in Chrome, type chrome://flags in the address bar, search for "Smooth Scrolling," and disable it. Restart the browser and test scrolling again.
    • Adjust Touchpad Settings   Go to Settings > Devices > Touchpad and experiment with sensitivity and scrolling settings. This can help reduce the "warping" effect.
    • Check for Background Processes   High refresh rates can sometimes be affected by background processes. Open Task Manager (Ctrl + Shift + Esc) and close unnecessary applications to free up system resources.

    Note Regarding Troubleshooting Steps You can try disabling hardware acceleration and adjusting display settings first, as these steps often resolve similar issues. If the problem persists, testing with another browser or updating drivers may help pinpoint the cause. Postscript I understand how frustrating it can be to deal with visual distortions, especially on a high-performance laptop. Please proceed carefully with these steps, and ensure you back up any important data before making significant changes. If you need further assistance, I’m here to help. You’re not alone in this!Let me know how it goes. For additional resources, you can visit the Microsoft Support page (Link: https://support.microsoft.com).Best Regards, Walter White || Microsoft Community Support Specialist

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