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PROBLEM: Transferring user phone number to voice app usage

Anonymous
2022-11-30T11:53:12+00:00

Hello

Please i need your help on this issue.

We are trying Transferring user phone number to voice app usage. However, the "Change Usage" option is generating an error when tried.

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  1. Anonymous
    2022-12-09T10:32:21+00:00

    Thank you for your reply.

    I have subsequently discovered that this issue only affects numbers which were ported in.

    Numbers that were acquired without being ported do not experience this issue,

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  2. Anonymous
    2022-11-30T12:41:45+00:00

    Greetings, ESTHER! My name is Arif, I'd be pleased to help you as an independent adviser.

    1. Kindly sign out and sign into your MS teams account back.
    2. Clear MS Teams cache files.
    3. How to clear the MS Teams cache files:

    link: https://learn.microsoft.com/en-us/microsoftteam...

    1. Restart your system and redo the process of transferring the user phone number to voice app usage:

    Link: https://learn.microsoft.com/en-us/microsoftteam...

    Link2: https://learn.microsoft.com/en-us/microsoftteam...

    If the steps outlined above work for you, kindly let me know. If not, please feel free to respond to my chat.

    Warm Regards,

    Arif

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