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Teams keeps prompting me to download and install Edge WebView2, but when I do I get an error message saying that it's already installed

Anonymous
2024-12-06T17:48:52+00:00

I updated to Windows 24H2 and had some problems with some virtual machines I have to run for my job. So I reverted back to 23H2, but now the desktop Teams app doesn't work. When I open it, I get a message prompting me to download Edge WebView2.

The first problem I run into after that is that the web page it takes me to (https://developer.microsoft.com/en-us/microsoft-edge/webview2/consumer/?form=MA13LH) has a button that does nothing when clicked.

The second problem is that when I do find a download for Edge WebView2 and try to install it, I get another error message saying "Installation failed. The Microsoft Edge Webview2 Runtime is already installed for the system." I tried restarting and that did not resolve the problem.

I seem to be stuck in an infinite loop.

By the way, I'd include screenshots but the image uploader is apparently also broken.

Device specs:

Device name SV-NB-DEV-100

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

Installed RAM 32.0 GB (31.7 GB usable)

Device ID C58A7E71-94BE-44D1-B546-CB59934A8C24

Product ID 00330-54058-06386-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Touch support with 10 touch points

Windows specs:

Edition Windows 11 Pro

Version 23H2

Installed on ‎4/‎15/‎2024

OS build 22631.4460

Serial number PF3CAXKJ

Experience Windows Feature Experience Pack 1000.22700.1047.0

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2025-01-06T14:48:46+00:00

    I fixed this issue by installing the beta version of MS Edge

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  2. Anonymous
    2024-12-06T20:49:27+00:00

    Hi Allen,

    Thank you for the quick reply. I've answered your questions below.

    May I know whether you have the same issue in Teams on the web?

    I do not have the same issue on the web app.

    May I know whether you have updated the latest version of Teams?

    I have.

    May I know whether you have tried to reinstall your Teams?

    I have.

    Repair Edge WebView2 and Reinstall Edge WebView2

    Microsoft Edge WebView2 does not exist in my list of programs.

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  3. Anonymous
    2024-12-09T18:06:54+00:00

    I don't have this problem in other applications. However, when I booted up my computer today, the issue was, strangely, spontaneously resolved. Teams started up and I got no message that Edge WebView2 was missing. I'm not sure what happened, but Teams is magically working again.

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  4. Anonymous
    2024-12-09T17:56:33+00:00

    Dear Kyle Jorve

    Thanks for your response! Very sorry for late reply! 

    Based on your further description, regarding to Edge WebView2 error, here is a similar thread, you can refer to MS Edge WebView2 Runtime missing; when I download, install fails - Microsoft Community.

    In the meanwhile, may I know whether you have the same issue in other applications?

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day! 

    Sincerely, 

    Allen | Community Moderator

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  5. Anonymous
    2024-12-06T20:33:23+00:00

    Dear Kyle Jorve

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with unable to open Teams due to message prompting you to download Edge WebView2.

    To narrow down your issue, could you please allow me to collect more details?

    May I know whether you have the same issue in Teams on the web?

    May I know whether you have updated the latest version of Teams Version update history for Teams app deployments - Office release notes | Microsoft Learn?

    May I know whether you have tried to reinstall your Teams?

    In the meanwhile, to first troubleshoot your issue, you may have a try to do following steps and check if there is any difference:

    1. Repair Edge WebView2:
      • Open Control Panel > Programs > Programs and Features.
      • Find Microsoft Edge WebView2 Runtime in the list.
      • Right-click on it and select Change > Repair
    2. Reinstall Edge WebView2: If repairing doesn't work, try uninstalling Edge WebView2:
      • Go to Control Panel > Programs > Programs and Features.
      • Find Microsoft Edge WebView2 Runtime, right-click, and select Uninstall.
      • Download the latest version from the official Microsoft Edge WebView2 download page
      • Install it and restart your computer.
    3. Reset Teams app and check if there is any difference. Clear Teams cache - Microsoft Teams | Microsoft Learn

    I look forward to your response.

    Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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