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Issue with search by keyword feature in team

Anonymous
2024-12-04T16:14:20+00:00

I just had this issue started today, I am trying to search by keyword in the search bar at the top of teams (using teams app)

Nothing popped up even from most recent chats, I have tested by searching the keyword appeared in today/yesterday message, but it shows me 'We couldn't find any results for xxxx' or the message pops up are from 2021 that or even earlier that I was not even with my company yet, and if I clicked that message, I got error message 'We’re having trouble loading your messages. Try refreshing.'

I have check every possible ways, like message scoop, date, type, everything is good, nothing changes but it did not work, my version is also the latest, I tried restarting my computer, exit the app, clear the caches, still not working....

I love this feature and have no issue until today, Can anyone please help me? I tried web app too, the same thing..

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations

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  1. Anonymous
    2024-12-04T18:19:27+00:00

    Dear Cassie(Shiyu) Cao

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with search by keyword feature in Teams.

    May I know whether you are using this feature like below? Search for messages and more in Microsoft Teams - Microsoft Support

    For richer search results in messages, use KQL (Keyword Query Language). The following are the modifiers that Teams supports: ​ **Note:**Remember that there's no space between the colon and the search terms.

    • From:Person's name
    • In:Channel or group chat name
    • Subject:Keyword from a channel message with a subject line
    • Sent:Date

    If yes, and as you have tried to some steps to troubleshoot your issue, Your certain part of scenario should be diagnosed by Microsoft's backend side support team via collecting some logs information such as debugging logs or some other logs. Frontline technical support engineer can also involve specific support team for further investigation about some particular situation if it is required. After diagnosing the scenario, our technical support team can provide possible information from their end.

    If there are any known issues, this information can be provided by the technical support engineer from their backend resources.

    Since we forum moderators have limited permissions and access resources, due to this reason, we are unable to connect Microsoft frontline support team from this public community for further diagnosis.

    For the above provided standard process information, in your organization, Office 365 global admin person may need to contact Office 365 support team on backend  via an open service request so they can diagnose this specific scenario through some more technical resources,

    For this standard process, here's the official document for the global admin reference: Get support - Microsoft 365 admin | Microsoft Learn (Online Option).

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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