Additional features, settings, or issues not covered by specific Microsoft Teams categories
Dear Jerry_672,
You're very welcome! I'm glad I could offer some suggestions.
Regarding step 5, manually installing the add-in – I apologize for the confusion. Unfortunately, there's no separate, publicly available installer specifically for the "Microsoft Teams Meeting Add-in for Microsoft Office." It's supposed to be bundled and installed automatically with the Teams desktop application. So, there's no separate download link for it. The fact that it's not installing even after reinstalling Teams is the core of the problem.
Since you've already diligently tried all the standard troubleshooting steps (reinstalling Teams and Office, checking add-ins, etc.), and given that there's no separate add-in installer, it strongly indicates that something more complex is happening, possibly on the server backend or with your specific configuration.
Based on information from articles like this one: Teams meeting add-in missing from Outlook and new Teams - Microsoft Teams | Microsoft Learn], and considering the steps you've already taken, it's likely that this issue requires deeper investigation than we can provide on this forum. As this forum has limited access to those server-side configurations, and given that the add-in isn't available separately, the most effective way to resolve this would be to open a support ticket with Microsoft directly through the Microsoft 365 admin center. They have the tools and expertise to look at your specific setup and diagnose the underlying cause.
Here's how you can create a service ticket:
- Go to the Microsoft 365 admin center: [Get support - Microsoft 365 admin | Microsoft Learn]
- Navigate to Support > Service requests.
- Create a new service request, detailing the issue you're experiencing with the missing Teams Meeting Add-in. Be sure to mention all the troubleshooting steps you've already taken.
If you don't have admin access to your Microsoft 365 account, please reach out to your organization's IT administrator and ask them to open the support ticket on your behalf. I know it's an extra step, but this will give you the best chance of getting this resolved quickly and efficiently. Microsoft's support engineers will be able to delve into the issue much more deeply. Thank you for your patience and understanding!
Thank you for your understanding and patience. I really hope they can get this resolved for you quickly!