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After the most recent Microsoft update all our teams have lost their channel notes. We have several "teams" in which we have several channels. These channels all have a "notes" tab under which we used to have many different notes pages with information. These have disappeared. When I now click on the "notes" tab for a channel, I see the "teams" notebook and no longer the individual channel notes. A LOT of information has now gone missing and I have no idea how to retrieve it. This last update was very disruptive as now, every time when I start up, a Teams intaller pop up shows asking me if I want to use "teams" to open "teams" and if this should be done "only once" or "always". I always choose always yet every time it asks me again. It's frustrating and I wish I had not done the recent update. It's a mess. Can someone help? We need our notes back! How can I contact Microsoft directly? Why do I have to ask the community when this is obviously a software issue.
Additional team and channel-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please review this thread: Notes Tab no longer pointing to the correct Section - Microsoft Community. This is a MS problem that needs to be fixed on MS's end.
You might be experiencing the same bug a bunch of us are experiencing in this thread -> Notes Tab no longer pointing to the correct Section - Microsoft Community
The good news is that your notes are likely not gone, but you have to open OneNote in the desktop app to see all the sections to get to the right one. It appears all channels are now pointing to whatever section is listed first in the Team notebook.
The bad news is that I haven't heard MS say anything about this bug yet. There are several different threads popping up about it. Its too bad the moderator hasn't commented or read the thread that has 40+ people reporting the same issue.
Thanks for your reply. I have set up a meeting with our IT support to tell them about the issue and then they can contact you to get it fixed. Based on feedback (see below) as well as the other thread that is discussing the same issue, it appears to be a bug at your end possibly related to the latest software update. Any insight on fixing this bug would be appreciated.
I have the same issue as Marleen with my M375 Teams channel notes, which have all disappeared. Most channels either show no notes or show the same one note from another channel. This is clearly a larger problem than just Marleen's and my issue, given I'm seeing other posts like this online.
Dear Marleen Galligan
Good day!
Thank you for posting to Microsoft Community. We are glad to assist!
I'm sorry to hear about the issues you're experiencing with your Teams channel notes. It sounds quite frustrating; indeed, to isolate the issue and identify root cause, may we confirm below information
Based on your description regarding "All our Channel Notes have disappeared" i did discuss with our online technical team and based on the above scenario, its best for issue to be handled by our online technical team to further investigated as they have higher permission compared to us in Microsoft forum community. A support Engineer can further connect with you remotely, for further troubleshooting and involve the backend team where need be, they may request some logs for further analysis. Please understand that as public forum support, we don’t have higher permissions to check and analyze these logs and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel. Here is contact support document: Get support - Microsoft 365 admin | Microsoft Learn If you need guidance on how to find your admin, see How do I find my Microsoft 365 admin? - Microsoft Support
In case of any further query, we will be on standby
Have a great day