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MS Teams keep changing the microphone and speaker settings after an hour of work or so.

Anonymous
2025-01-02T07:37:00+00:00

I have done multiple troubleshooting steps on her device.

  • Updated Teams
  • Reinstalled Teams from new teams exe
  • Run a repair on office apps
  • Cleared Teams Cache
  • Get the user to sign out and sign back her in
  • Ran system updates on the device
  • Can’t see any issue with the network
  • CPU/Memory utilization is normal
  • Restarting the PC fix itself intermittently

The issue was still persistent, so I swapped the device, and it got worse with the 3sec call lag on the newly build device.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-01-23T00:59:32+00:00

    Thank you for your response, all this troubleshooting and the issue was the Bluetooth headset, replaced it with a wired one and everything is fixed.

    2 people found this answer helpful.
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  2. Anonymous
    2025-01-02T12:08:01+00:00

    Hello Junaid Hussain016

    Good day and thanks for posting in Microsoft forum community

    It sounds like you've already tried a lot of troubleshooting step and still issue persist, to isolate the issue may we conform if this issue reproduces if you use the teams web browser https://teams.microsoft.com/v2/

    ->If this affects only team's app on desktop, and teams on the web works perfect, it might be bug that can be fixed from the backend, we suggest you involve our online technical support team to further investigate on this. Please collect MS Teams Support Log Files and Weblogs, these logs will assist in further investigation from the backend it, the technical team my request it to fix the above bug. Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn

    Please understand that we don’t have higher permissions to check and analyze these logs and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel through the O365 admin center if you have the permissions. Our dedicated channel can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

    In the meantime, I would also like to invite community members and MVPs in the forum to share their knowledge or any workaround and insight on this topic.

    Your patience and cooperation are much appreciated.

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