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we have migrated from VONE-C to STORM on MS teams platform and he has an issue that Missed calls showing 3x in Teams please give me resolution plan for this

Anonymous
2024-12-24T10:36:53+00:00

we have migrated from VONE-C to STORM on MS teams platform and he has an issue that Missed calls showing 3x in Teams please give me resolution plan for this

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-12-24T12:31:49+00:00

    Hello Salma AbdElAziz

    Good day and thanks for posting in Microsoft forum community

    we do understand how frustrating issue could be; indeed, to isolate the above issue for better troubleshooting solution, can you please share with us the below information to further investigate.

    -- Does this issue reproduce via Teams on the web browser https://teams.microsoft.com/ 

    -- Is the affected teams account a work/school account or personal account.

    If Teams on the web has no issue, probably it could be a glitch that needs to be investigated by our online technical team the backend team by raising request with them via the admin portal.

    However, before involving our technical team, could you please run below troubleshooting steps

    ** Ensure that the notification settings in Teams are configured correctly. Go to Settings > Notifications and make sure the settings are appropriate for call notifications. Try turning off all Teams notifications for a while and turn it back later and see if any changes.

    ** Reset teams.

    • Type settings in the search box, and then select the Settings app from the results.
    • Select Apps > Installed apps and then type Microsoft Teams in the search box.
    • Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
    • In the Reset section, select Reset.
    • Restart Teams.

    If issue persists, its best to involve our technical team to check it from backend as they have tools to do that compared to us in the Microsoft forum community.

    kindly contact your organization admin or you can create a service request to report this symptom to our online channel through the O365 admin center if you have the permissions. Our dedicated channel can further connect with you remotely, for further troubleshooting and involve the backend team where need be. Get support for Microsoft 365 for business -- Online support.

    Thanks so much for your kind understanding and cooperation.

    Have a great day.

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