Teams Rooms device isn't certified

Good Afternoon,

Thankyou for the respons. Can you tell me with what version of update this matter is causing an issue?

It looks like Teams version 4.18 but i dont know fur sure.

Thanks in advance.

Sincerely,

Ritchie verdonk

Hello Ritchie Verdonk,

Hope you are doing great. Thank you for the response and the explanations on this issue.

Further investigation reveals that we have had a lot of queries on this, and the team is now working into the matter. It seems evident that this is caused by the recent device updates. Could you kindly check and reset the device and see if it works afterwards?

If the issue continues, please contact Live Support. If you are an organization admin, you can submit a service request to report the issue using our online channel through the Microsoft Teams admin center. At the bottom-right side of the page, select Need help. A support agent can further connect with you remotely, for further troubleshooting and involve the backend team which might be needed for further checks. Get support for Microsoft 365 for business - Online support. I will also revert back when I get more info on this.

Your patience and cooperation are much appreciated.

Good afternoon,

Thank you for your reply. The devices are all certainly Teams certified and have always worked fine. We have this devices in spare inventory. I wanted to turn on these devices last week to update them, but when starting up, this message appeared on the screen. In the admin enviroment, the PC's say they are up to date.

Look forward to your response, thanks in advance.

Dear Ritchie Verdonk,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Based on your description, I understand that you have a query "Teams Rooms device isn't certified."

Could you please explain clearly and provide screenshot of detailed error message so we may further assist you? Have you checked to confirm the device systems you are using are certified system? Devices that are not certified for use with Teams Rooms on Windows are not supported. Refer to Known issues with Teams Rooms on Windows - Microsoft Teams | Microsoft Learn and Teams Rooms certified systems and peripherals - Microsoft Teams | Microsoft Learn.

We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.