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How do I sync the Outlook calendar to Teams PC app?

Anonymous
2024-11-27T12:39:52+00:00

Hello,

I have been struggling to get the Outlook Calendar appear on the Teams app. This is what I have tried, along with other setting research which don't seem to be working because I do not have the feature available:

1. Ensure Both Applications Use the Same Account - Same account is being used

  • Check that you’re signed into both Outlook and Teams with the same work or school account. If they are using different accounts, your meetings won’t sync.

2. Enable Calendar Integration - Was unable to check this

  • In Teams, click on the "Calendar" tab on the left-hand navigation bar.
  • If the calendar doesn’t display your Outlook meetings, it may be due to a missing integration.

3. Install the Outlook Add-in for Teams - Checked and it's Active as Add-in

  • Open Outlook.
  • Go to File > Options > Add-ins.
  • In the Manage section, ensure that the Microsoft Teams Meeting Add-in for Microsoft Office is enabled. If it’s missing, contact your IT administrator to install it.

4. Verify Your Teams Settings - Feature unavailable

  • Open Teams, click on your profile picture, and navigate to Settings.
  • Under General, ensure that the option to open your Outlook calendar in Teams is enabled, if available.

5. Check Admin Policies - IP department recommended I contact you

  • If the integration still doesn’t work, your organization’s Teams or Exchange admin may have disabled calendar syncing. You’ll need to contact your IT department to confirm if the feature is enabled.

6. Clear Teams Cache - Unable to find folder or equivalent which may have Teams

  • Sometimes, clearing the Teams cache can resolve syncing issues:
    1. Close Teams completely.
    2. Go to C:\Users<YourUser>\AppData\Roaming\Microsoft\Teams.
    3. Delete all files in this folder (don’t worry, it won’t affect your data).
    4. Restart Teams.

7. Update Both Apps - I believe both Apps are up to date

  • Ensure that both Teams and Outlook are updated to the latest versions.
Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2024-11-29T19:44:20+00:00

    Dear Lidia Zaim

    Thanks for your response! Very sorry for late reply! 

    Based on your further description, am glad to hear that you resolved your first issue.

    According to the error message, you received this NDR with error code 5.1.10. May I double confirm whether you have tried to check Fix NDR error 550 5.1.10 in Exchange Online - Exchange | Microsoft Learn?

    In this official document contains some troubleshooting, you can follow the document to have first troubleshoot.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day! 

    Sincerely, 

    Allen | Community Moderator

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  2. Anonymous
    2024-11-29T09:28:26+00:00

    Hi Allen,

    I think I discovered what the issue is, but when I put it in practice it raises more questions.

    In the top left corner of my Outlook emails I have an option to switch to new Outlook:

    Image

    Once I switch to new Outlook, whatever I create in the Outlook calendar gets synced with the Teams calendar and I can see my meetings in both apps, which is great. But in the new Outlook, although the email address is the same, I'm not able to receive any emails or send any emails that are not part of the Teams directory:

    This is the error message I receive when sending emails, although the recipient email address is correct as it is frequently used in the old Outlook:

    Image

    As you can see, I have tried multiple times and it comes back with the same error message. Is it possible to expand the recipient list outside of the Teams directory? Is there some sort of blockage that doesn't allow external communication?

    There's more in that error message, I'm happy to send it over if you'd like to have a look.

    Please advise.

    Many thanks,

    Lidia

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  3. Anonymous
    2024-11-28T19:29:27+00:00

    Dear Lidia Zaim

    Thanks for your response!

    As you mentioned that you got phone notifications when you Teams meeting has started. May I double confirm whether the Outlook calendar is synced in Teams on your mobile? This can narrow down if the issue is account issue.

    If yes, you may have a try to use different devices (Different computers) to check if there is any difference. This can determine whether the issue is network issue or other devices issue.

    If not, please feel free to let me know, I will continue to assist you.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day! 

    Sincerely, 

    Allen | Community Moderator

    0 comments
  4. Anonymous
    2024-11-28T13:48:02+00:00

    Hello Allen,

    Thank you for providing me with the above methods, unfortunately they haven't worked. It appears that it is not a Teams desktop app error as I opened in browser and the calendar was not populated there either. I also have Teams app installed on my phone, but not Outlook, and I get phone notifications whenever a Teams meeting has started. I have also noticed these phone notifications when Teams meeting starts do not appear on the PC, I do not get meeting reminders either and the only way to connect to a meeting is by using Outlook calendar link.

    Thank you for helping. Looking forward to new suggestions.

    Many thanks,

    Lidia

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  5. Anonymous
    2024-11-27T17:38:07+00:00

    Dear Lidia Zaim

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description, I understand you concern with to sync the Outlook calendar to Teams PC app.

    As you mentioned in this thread, you've already tried many of the common troubleshooting steps to sync your Outlook calendar with the Teams app.

    Here are some steps you may have a try:

    1. You may have a try to use the web version of Teams and Outlook to see if the calendar syncs correctly there. This can help determine if the issue is specific to the desktop app.
    2. Re-enable the Teams Add-in: Sometimes, simply disabling and re-enabling the Teams add-in in Outlook can help:
      • Open Outlook.
      • Go to File > Options > Add-ins.
      • In the Manage section, select COM Add-ins and click Go.
      • Uncheck the Microsoft Teams Meeting Add-in for Microsoft Office and click OK.
      • Restart Outlook, then go back and re-enable the add-in.
    3. For clearing Teams cache: If you are using new Teams, you may need to reset Teams app. Clear Teams cache - Microsoft Teams | Microsoft Learn

    If the issue still persists, please feel free to let me know, I will continue to assist you.

    Please note that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Allen | Community Moderator

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