How to repair corrupted .pst file Microsoft Outlook 365

Had recent upgrade to computer (hard drive issues). In outlook I now have 2 files, one under my correct e-mall address & a 2nd one that is similar but not correct. My service provider TPG has advised to contact M/Soft Support & arrange to have the 2nd profile removed as it is corrupting my e-mails. I am unable to receive or send e-mails

Hi Debra Ashley,

Good day.

Thank you for posting to the Microsoft Community. We are glad to assist.

I apologize for any inconvenience you’ve experienced with the previous generic responses. Let’s address your situation specifically.

Given that your .pst file is supported by an EarthLink server, and you’ve already attempted the SCANPST.EXE repair tool without success, I recommend trying the following steps tailored to your scenario:

1. Backup Your Existing .pst File: Before proceeding with any repair attempts, create a backup of your existing .pst file. This ensures that you have a copy in case anything goes wrong during the repair process.
2. Manual Repair Using SCANPST.EXE: Since you’ve already tried this tool, let’s give it another shot with some additional steps:
   • Close Outlook completely.
   • Browse to the location of your .pst file. The path may vary based on your Outlook version:
     • Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16
     • Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16
   • Open SCANPST.EXE.
   • Select Browse to locate the .pst file you want to scan.
   • Click Start to begin the scan.
   • If errors are found, choose Repair to fix them. The tool will create a backup during the repair process.
   • You may need to run the tool several times to fully repair your Outlook Data File.
   • When complete, start Outlook with the profile associated with the repaired .pst file.

Contact EarthLink Support: Since your .pst file is associated with an EarthLink server, reach out to EarthLink support. They may have specific recommendations or tools to address issues related to their server setup.

I hope this helps let me know if this is contrary to what you need, I would still be helpful to answer more of your questions .

Best Regards

Community Moderator

Hi Debra Ashley,

Good day.

Thank you for posting to the Microsoft Community. We are glad to assist.

I understand how crucial it is to regain access to your business email account. Let’s troubleshoot the issue with your corrupted Outlook .pst file. Here are some steps you can take:

Inbox Repair Tool (SCANPST.EXE):

• The Inbox Repair tool (SCANPST.EXE) is designed to diagnose and repair errors in your Outlook data file.
• Exit Microsoft Outlook.
• Open File Explorer and navigate to the appropriate folder based on your Outlook version:
  • For Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16
  • For Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16
  • For other versions, refer to the Microsoft Support article.
• Double-click SCANPST.EXE.
• Click Browse to select the corrupted Outlook Data File (.pst) you want to scan.
• Choose Start to begin the scan.
• If errors are found, select Repair to fix them.
• Note: The scan creates a backup file during the repair process.
• Run the tool several times if needed.
• When complete, start Outlook with the profile associated with the repaired Outlook Data File.

In-Place Archive (for Exchange accounts):

• Move the corrupted PST file to your In-Place Archive folder. This may trigger an automatic repair attempt.

Remember to back up your existing Outlook data file before attempting any repairs. If none of these options work, I recommend reaching out toMicrosoft support to check from the backend side .

I hope this helps let me know if this is contrary to what you need, I would still be helpful to answer more of your questions .

Best Regards

Community Moderator

Hello Debra Ashley,

Good day.

Thank for posting in the community.

We've received your query and you can expect to receive response from one of our community moderator accordingly.

At this point, we appreciate your patience and cooperation. Thank you.

Sincerely,

Community moderator