My outlook email is always getting 'Something went wrong please try the recommended action below. Refresh the application'

I did all this. Issue also occurs with Outlook web

Hi Eviya Stephen,

Good day to you and hope you are doing well.

It seems that the cause of the problem is most likely due to an error on the server backend. Because our forum lacks relevant resources and permissions, It is advised to create a service ticket in theMicrosoft 365 admin center, as they have more access permissions than on this forum, and the dedicated team of professional engineers will further assist you.

Here is how to get Online support | Microsoft Learn

1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business?.
2. On the bottom right side of the page, select Help & support.
3. Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter.
4. If the results don't help, at the bottom, select Contact Support.
5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

Note: If you are not using admin account, kindly reach out to your IT administration within your organization for help.

Thank you for your time and cooperation.

Sincerely,

Microsoft Community Moderator

Hi Eviya Stephen,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

Based on your post regarding "My outlook email is always getting 'Something went wrong please try the recommended action below. Refresh the application". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us by providing the following information.

• Could you please provide us with the product and version details of your Outlook? About Office: What version of Office am I using? - Microsoft Support and What version of Outlook do I have? - Microsoft Support
• May I know your affected account type and subscription, Is it a Microsoft365 business or Microsoft Personal account (outlook.com/Hotmail.com/live.com) or any third-party account?
• May I confirm that you get the same situation in both Outlook for Desktop and Outlook on the Web (https://outlook.office.com)?
• If you don't mind, Please provide screenshots and sensor the personal information.

in the meantime, please try below steps :

**1. Check for Updates:**Ensure that both your Outlook app and operating system are up to date. Updates often include bug fixes and performance improvements.

**2. Repair Office Installation (for Desktop App):**Go to Control Panel > Programs and Features, select Microsoft Office, and click on "Change" then choose "Repair."

3. Run Microsoft Support and Recovery AssistantHERE

**4. Disable Add-Ins:**Go to File > Options > Add-Ins, and manage your add-ins to disable any that might be causing issues.

5. Recreate Your Profile: Go to Control Panel > Mail > Show Profiles, and create a new profile. Set it as the default profile and reconfigure your email account.

We are looking forward to your response! Thanks for your precious time. Have a nice day!

Best Regards,

Microsoft Community Moderator