some of android devices not getting enrolled in Intune

Question

some of android devices not getting enrolled in Intune

Richa Kumari 301

Hello,
some of users ( tried with android 11) version devices are not getting enrolled in Intune, they are getting android administrator prompt while enrolling and knox privacy also.even the android device enrollment restriction for android device administrator is block ,only android enterprise allow.

3 answers

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Answer 1

Jarvis Sun-MSFT 10,231 Microsoft External Staff

Hi @Richa Kumari Thanks for posting in our Q&A.
Make sure you follow the correct steps to set up device administrator enrollment. Please refer to the following links:
https://learn.microsoft.com/en-us/mem/intune/enrollment/android-enroll-device-administrator#set-up-device-administrator-enrollment

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Richa Kumari 301 Reputation points

2022-09-09T07:44:10.017+00:00

don't wants to enroll the devices with android administrator and it is block in android enrollment restriction.Not using any android administrator not in scenario to implement but even it is showing as mention in screenshot when device get enrolled.
check the steps as mentioned in above link.

any things wrg.
Richkm 151 Reputation points

2022-09-15T16:45:50.777+00:00

i found that the below three license plan is OFF ...is this so creating issue in enrollment.
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2022-09-16T01:56:20.79+00:00

@Richkm Make sure Microsoft Intune button is On, it will effect enrollment process.
Richa Kumari 301 Reputation points

2022-09-20T04:25:29.027+00:00

yes ,it was off so getting issue

Answer 2

Rachel Gomez 166

Solution:

Remove the Intune Company Portal app from the device.
On the device, open the browser, browse to microsoft site, and try a user login.
If the user fails to sign in, they should try another network.
If that fails, validate that the user's credentials have synced correctly with Azure Active Directory.
If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling.

This may help you,
Rachel Gomez

Richa Kumari 301 Reputation points

2022-09-14T09:04:36.22+00:00

I have reset and erase all the things from android then tried to enrolled same issue.

same device can able to enrolled with another user account and with android enterprise .they are not getting active android administrator prompt while enrolling
like my account .

Answer 3

@Richa Kumari Glad to hear that our issue has been resolved. Allow me to summarize here, this makes it easier for others to find it.

Issue description: some of users ( tried with android 11) version devices are not getting enrolled in Intune, they are getting android administrator prompt while enrolling and knox privacy also.even the android device enrollment restriction for android device administrator is block ,only android enterprise allow.

Solution: make sure that the Microsoft Intune option in our license is in the state On. And then follow the correct steps to set up Android device enrollment.

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some of android devices not getting enrolled in Intune

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