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Can't Retire / Delete Windows Device Enrollment from Intune

Irvanda 76 Reputation points
2022-09-13T02:41:24.27+00:00

I have a problem with removing Windows enrollment devices from Intune.

Previously my device was successfully enrolled in Intune, but I Retire and I deleted it from the Device menu on Azure AD.
I also make sure that none of my Windows devices appear in the Device menu in Azure AD and in Intune.
After that I tried to re-enroll with the Company Portal application, successfully registered on the Device in Azure AD. But can't enroll to Intune.

Today I tried again to enroll in Intune with the Company Portal application, after successfully sign in to Company Portal a pop up appears as below.
240286-image.png

I tried to check on Intune, it turns out that my Windows device appears with Manage by MDE status.
240248-image.png

I tried to open it to retire and delete it, but can't because the button is hidden.
240278-image.png

Is there a way to remove my Windows device from Intune so I can re-enroll my device? Please advice

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Crystal-MSFT 46,351 Reputation points Microsoft Vendor
    2022-09-13T03:24:38.723+00:00

    @Irvanda , From the picture you provided, it shows the device is managed by MDE (Microsoft Defender for Endpoint). So we can't delete or retire the device from Intune.

    Based on my research, I find we can try the following method to see if it works:

    1. Try exclude option In MDE, Click on a device in the Device Inventory screen, then choose exclude.
    2. Try to offload the device from the Microsoft Defender for Endpoint service:
      https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/offboard-machines?view=o365-worldwide
      Here is a relevant link for your reference:
      https://jeffreyappel.nl/managing-microsoft-defender-for-endpoint-with-the-new-security-management-feature-in-mem/
      Note: Non-Microsoft link, just for the reference.

    However, if the issue still persists, please contact Microsoft Defender for Endpoint support to help to remove the device:
    https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/contact-support?view=o365-worldwide

    Thanks for your understanding and have a nice day!

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