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Hello,
I have scoured the Internet and found hundreds of questions that are exactly the same as mine but it seems like no one has a real answer. In the attempt to get a real world answer from the gurus I'll ask here
I am sitting in front of my test laptops
On VPN
Off VPN
I cannot get the Wipe function to work from Intune.
I select Wipe Device and it stays stuck on Wipe Pending forever.
Why is this happening, how do we fix it?
I want the device to be wiped as soon as it gets on the Internet.
Thanks
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
When you hit the wipe command, was the device online? When was the last time the device checked in?
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Seems this is owing to poor design. From a Reddit:
I've been working on this too and raised a ticket with Microsoft Premier Support. Their Product Group sent the following. "The wipe behavior, generally Intune will try to alert the device using WNS (Windows Push Notification Service). However, this is not always successful. In cases where it is not successful, it is expected that the command will be delivered upon next successful check-in. (this is every 8 hours for a Windows device, and rebooting will force a check-in)."
So perhaps try initiating the Wipe/Fresh Start, then forcing a sync in Intune, then wait 15 minutes and force a restart from within Intune if the Wipe/Fresh Start hasn't commenced. In my limited testing, there's a 10-11 minute delay from selecting "Restart" to the restart commencing.
Hello!
I'm going to check that shortly
If a device has not synced for over 120 days and I don't have access to it I'm pretty much out of luck correct?
It's weird that this device does not sync it is always on the Internet.
Can it be a problem with the way my Intune is configured?
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 13%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
@Anthony Thanks for the reply. Check the dmwappushservice service is running on client devices for Intune management. If this service is disabled, the device can't sync with Intune.
@Anthony How are things going on? We are waiting to see if our problem is resolved. If there is anything update, please feel free to let us know.
Hi @Anthony
If you have physical access to the device you could manually sync the device:
https://learn.microsoft.com/en-us/mem/intune/user-help/sync-your-device-manually-windows
Once it has successfully checked-in you can try the remote wipe, but I have a feeling there may be some problem going on with that specific device and intune.
You can try looking for clues in C:\ProgramData\Microsoft\IntuneManagementExtension\Logs
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If this is helpful please accept answer.
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So if my device is lost and i wants to wipe it, unless it is back online, the status will be on wipe forever?
The device is currently on the internet yes
According to the device in Intune it never checked in.
But I have a duplicate of this device and it says it checked in last year
I assume that is why this is not working
And if that is the case how do I force this device to check in?
Thanks!