Intune wipe stuck on pending forever

Question

Hello,
I have scoured the Internet and found hundreds of questions that are exactly the same as mine but it seems like no one has a real answer. In the attempt to get a real world answer from the gurus I'll ask here

I am sitting in front of my test laptops
On VPN
Off VPN

I cannot get the Wipe function to work from Intune.
I select Wipe Device and it stays stuck on Wipe Pending forever.

Why is this happening, how do we fix it?

I want the device to be wiped as soon as it gets on the Internet.

Thanks

Answer 1

The device is currently on the internet yes
According to the device in Intune it never checked in.
But I have a duplicate of this device and it says it checked in last year
I assume that is why this is not working
And if that is the case how do I force this device to check in?
Thanks!

Answer 2

Hi @Anthony

If you have physical access to the device you could manually sync the device:

https://learn.microsoft.com/en-us/mem/intune/user-help/sync-your-device-manually-windows

Once it has successfully checked-in you can try the remote wipe, but I have a feeling there may be some problem going on with that specific device and intune.

You can try looking for clues in C:\ProgramData\Microsoft\IntuneManagementExtension\Logs

----------------------------------

If this is helpful please accept answer.

Answer 3

Hello!
I'm going to check that shortly
If a device has not synced for over 120 days and I don't have access to it I'm pretty much out of luck correct?
It's weird that this device does not sync it is always on the Internet.
Can it be a problem with the way my Intune is configured?
Thanks