Can not install Office 2019 Error code: 30015-1007 (5)

techcoor 1,231 Reputation points
2020-09-22T23:12:28.62+00:00

Have tried rebooting, running the Office uninstall tool (Office 2016 was previously uninstalled.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 22,201 Reputation points Microsoft Vendor
    2020-09-23T05:47:10.627+00:00

    @techcoor ,
    Which version of Office 2019 are you installing?
    Do you install Office 2019 form Services & Subscriptions?
    Or do you install it via running ODT with configuration file?

    Besides, is there Visio or Project installed on your PC currently?
    If yes, could you please let us know its version?

    Please make sure your PC could access Microsoft CDN via your internet.
    If conditions permit, you can change the network, such as using a mobile phone hotspot.
    You can also temporarily disable the security software to prevent it from blocking installation.

    Looking forward for your response, thank you.


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  2. techcoor 1,231 Reputation points
    2020-09-23T23:30:01.373+00:00

    I decided to bypass the download failure. I renamed OfficeSetup to OfficeSetup Old. I went to another computer and copied the OfficeSetup folder to the computer with the can not download problem. I noted 8 files copied over whereas OfficeSetup had old 5 files. I then installed.


  3. techcoor 1,231 Reputation points
    2020-09-24T16:01:59.557+00:00

    The Office 2019 installed without a problem.

    I consider the copying from another computer a work around and not an answer. It does not address why all Office 2019 files were unable to download. The work around and the existence of Office 2019 installation files proved that the problem is not one of the suggested Microsoft pop up window solutions of Internet connection or enough free space on the hard drive.


  4. techcoor 1,231 Reputation points
    2020-09-25T17:18:43.167+00:00

    “If you use ODT and configuration file to install Office, you may add Logging element in configuration file. The log may help us troubelshoot installation issue.”
    Per the link, it appears that line needed is <Logging Level="Standard" /> Saving logging file in C:\temp is fine.
    Renamed OfficeSetup to OfficeSetup Works

    Changed configuration-office-professional-plus-2019-64-bit.xml to :
    <Configuration>
    <Info Description="Office Professional Plus 2019 (64-bit)" />
    <Logging Level="Standard" />
    <Add OfficeClientEdition="64" Channel="PerpetualVL2019" SourcePath="C:\OfficeSetup">
    <Product ID="ProPlus2019Volume" PIDKEY="NMMKJ-6RK4F-KMJVX-8D9MJ-6MWKP">
    <Language ID="en-us" />
    </Product>
    </Add>
    <RemoveMSI />
    <Display Level="Full" AcceptEULA="TRUE" />
    </Configuration>

    That configuration did not create OfficeSetup folder. Looks like not able to download any files.


  5. techcoor 1,231 Reputation points
    2020-09-25T17:20:00.397+00:00

    “In addition to the operations I suggested in the previous comments, it's also recommended to create a new Windows administrator account to test, check whether this issue is related to your user profile.”

    Using another administrator account did not produce any different results.

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