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Issue with Microsoft Authenticator on iPhone 11 - iOS 16.0.2

Antonios Ventoyris 1 Reputation point
2022-10-04T09:40:30.823+00:00

It seems that Microsoft Authenticator crashes when tries to send the response back to Outlook/Teams.
This happened suddenly yesterday.
I tried deleting the app and downloading again, with fresh setup of accounts within, with no luck.

Can you please assist ?

Microsoft Security Microsoft Authenticator

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  1. Joakim R 1 Reputation point
    2022-10-05T09:10:15.25+00:00

    I have the exact same issue. It works to authenticate other devices but when I try authenticating Teams or Outlook on my iPhone 12 with iOS 16 the authenticator app crashes. I tried registering the Authenticator app - but then it crashes (it shows up as registered after).

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  2. Niclas Fridsén 1 Reputation point
    2022-10-05T17:19:04.28+00:00

    Had the same problem, under settings, dervice registration, unregister the device. I’m now able to add accounts again :-)

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  3. Joakim R 1 Reputation point
    2022-10-05T17:24:01.8+00:00

    Tried that.. Didn't help..

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  4. JimmySalian-2011 42,491 Reputation points
    2022-10-06T12:09:08.84+00:00

    Hi All,

    I understand this is a known issue affecting many individuals now, so I will suggest you to raise a case/support with Microsoft to start a investigation on this.

    Contact Info
    https://azure.microsoft.com/en-ca/support/create-ticket/

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Hope this helps.

    ==
    Please "Accept the answer" if the information helped you. This will help us and others in the community as well

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