Unread mail count stays unchanged when emails are read

Raza 1 Reputation point

Emails that are marked as read in shared mailbox does not change the count of unread emails. The message handling in mail settings is set to 'Mark displayed items as read when the selection changes'. The issue is with outook.office.com, not with the outlook app. Please help, thanks.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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