can't witch directory to B2C in Azure portal due to missing 2FA configuration

Gregor Vilkner 1 Reputation point

I can't access my own B2C directory anymore using "switch directories". I am prompted to 2FA using the authenticator app, but that was never setup.

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  1. James Hamil 22,186 Reputation points Microsoft Employee

    Hi @Gregor Vilkner , you'll have to reset the authenticator app to access the directory. Please follow these threads depending if it's a personal or work account.

    Please let me know if this works or if you need more assistance.

    Thank you,

  2. Gregor Vilkner 1 Reputation point

    I just did that for my AAD account, and it works. In fact, I deleted the Authenticator 2FA method.

    It doesn't seam to work however, for my account in the B2C directory. When I try to switch directory it still only let's me provide Authenticator approval or provide an Authenticator provided verification code.