Text To Speech USP error: timeout waiting for the first audio chunk

MarkL 56

I have been using some slightly modified sample code to generate speech from text. It has been working without issue. I returned to the project after maybe a week, and it is now receiving timeouts:

CANCELED: Reason=Error
CANCELED: ErrorCode=ServiceTimeout
CANCELED: ErrorDetails=[USP error: timeout waiting for the first audio chunk]
CANCELED: Did you update the subscription info?

The sample code I am using is here: https://learn.microsoft.com/en-ca/azure/cognitive-services/speech-service/get-started-text-to-speech?tabs=windows%2Cterminal&pivots=programming-language-csharp

I have tried:

Regenerating API keys
Creating new resource group
Creating new services

All yielding the same result.

Is anyone else having similar issues? I have also tried with Python examples with the same result.

Thanks in advance!

YutongTie-MSFT 46,986 Reputation points

2022-10-13T17:46:08.897+00:00

Hello @MarkL

We have received some reporting for this issue and I have forwarded this issue to product team for investigation. I will let you know once I have any update. Thanks.

Regards,
Yutong
Mike O`leary 21 Reputation points

2022-10-14T09:31:25.517+00:00

I am having the same issue - was working fine till about 2 days ago (which coincided with a new release of the nuget for the Microsoft.CognitiveServices.Speech package to 1.24.0 (I have also tried upgrading to this and the same issue exists in 1.24.0 also).

I also get an error if I call :

var synthesizer = new SpeechSynthesizer(_config);

var voices = await synthesizer.GetVoicesAsync();

voices.ErrorDetails shows this after the call to getvoicesasync returns no voices:

Error in sending ahttp request Details Failed with error HTTPAPI_OPEN_REQUEST_FAILED

This was working fine previously (I have also tried regenerating the key, checking the region etc etc....these are all fine.

One thing i will mention is that my appservice is sitting in "Australia southeast" and the speechservice is housed in "Australia East" - I'm not sure if others have these in 2 different regions or if thats even related?

If I go into azure portal and look at the speech service on the networking tab it says
"Custom Domain Name is required for VNet"

Now I have not changed anything between when it was working and now - but maybe this is somehow related after some updates?

Do others seeing this issue have the same?
yyseasia008 16 Reputation points

2022-10-14T10:52:31.163+00:00

I have the same problem and am constantly refreshing the page, waiting for the problem to be solved.
Dave 6 Reputation points

2022-10-14T15:30:38.673+00:00

Hello.

This same issue has hit our product starting the same day as MS Ignite. We have been using the 1.22.0 C++ SDK since it was released and without any changes to our code, and are now receiving the "USP error: timeout waiting for the first audio chunk" on some of our PCs, but not others. We are using the eastus region and the Subscription Key and Region authentication.

Today we upgraded to the 1.24.0 C++ SDK and are still seeing the error on the same PCs that had it with the 1.22.0 C++ SDK.

Please update this thread as the issue is being worked on. This is impacting a shipping product.

Thanks.
Tanmay Dixit 11 Reputation points

2022-10-14T17:16:55.853+00:00

We are experiencing the exact same issue (except with C# SDKs) and it is greatly impacting our shipping products, we are constantly refreshing this page, please get this fixed ASAP.
子狸 1 Reputation point

2022-10-22T11:15:37.107+00:00

我现在依旧正在被这个问题所困扰，我无法使用新推出的补丁，因为我没有使用服务器，我将C#的SDK放在程序里，然后我的用户的电脑会直接进行音频的合成，我现在该怎么做？我需要继续等待吗？I am still being plagued by this problem, I can't use the newly released patch because I am not using the server, I put the C# SDK in the program and then my user's computer will do the audio synthesis directly, what do I do now? Do I need to keep waiting?我現在依舊正在被這個問題所困擾，我無法使用新推出的補丁，因為我沒有使用服務器，我將C#的SDK放在程序裏，然後我的用戶的電腦會直接進行音頻的合成，我現在該怎麽做？我需要繼續等待嗎？
rlalancette 1 Reputation point

2022-10-26T15:46:36.6+00:00

oh shoot. Ok you are in the same boat.
Use the same nuget.

Should we track this as a separate issue? Since the library is busted now? @YutongTie-MSFT ?
Ian S 1 Reputation point

2022-10-27T09:23:59.123+00:00

We currently have this problem on Windows Server 2019.

Can someone please confirm the KB to install to fix it on this OS (KB5020435 doesn't support Windows Server 2019).

Or please confirm the KB to uninstall that caused the problem in the first place.

Thank you.
Sebastiaan Thoen 31 Reputation points

2022-10-27T14:48:31.537+00:00

Hi Ian, I installed this update: windows10.0-kb5020438-x64_56438b53dbad8a919ebe3b9ba8b793fafde11729.msu -> which is shown as Windows 2019 without issue, this fixed the issue for me.

It took about an hour to install.

Sebastiaan
Paul 1 Reputation point

2022-10-28T00:45:18.343+00:00

Same with me.

My desktop program that used the Azure Text-to-Speech stopped working and getting time out or "can't connect" messages.

My region is "uksouth". I am using Windows 10 and C#.

Everything is up to date on my end.

So is it just a case of waiting until Microsoft fixes the issue?
Paul 1 Reputation point

2022-10-28T02:33:43.72+00:00

I installed the update KB5020435 and seems to have fixed the problem. I hope installing this update doesn't affect my usual Windows Updates.
Hjalmar Wilander 1 Reputation point

2022-10-28T08:30:23.023+00:00

Also facing this issue. Company recently updated my computer to Windows 10, version 22H2. Still have the issue.
rlalancette 1 Reputation point

2022-10-29T18:07:16.6+00:00

BWT

https://www.nuget.org/packages/Microsoft.CognitiveServices.Speech IS STILL BROKEN, that's 7 days ago.
Mike O`leary 21 Reputation points

2022-11-03T06:21:26.037+00:00

Hi @YutongTie-MSFT ,
Why is microsoft not responding to requests to fix azure cognitive services which is currently broken as per the post by me on Oct 14 2022 at 10:31 PM - the service literally can not even get a list of voices any more ...... azure is it's a paid service and its been down for weeks now! - why is no one responding to it.....starting to get frustrated users here now.

Do you need anything more from me -

Its so simple to recreate - create an app using
Microsoft.CognitiveServices.Speech package to 1.24.0

then make a couple of api calls:

var synthesizer = new SpeechSynthesizer(_config);

var voices = await synthesizer.GetVoicesAsync();

and it errors since this TLS stuff was broken weeks ago .....

It is effecting my app (and others on this stream e.g. @rlalancette and @yyseasia008 and there seems to be a total void on it being looked at?

What do i need to do next please?
YutongTie-MSFT 46,986 Reputation points

2022-11-03T08:05:02.023+00:00

Hello @Mike O`leary

Thanks for your follow-up but I have responded to you under another comment from you -

The 22H2 feature release from September 20 does not actually contain the fix for some of the system versions. You need to install the preview feature release (KB5018496) from October 25th to get the fix for 22H2:
https://support.microsoft.com/topic/october-25-2022-kb5018496-os-build-22621-755-preview-64040bea-1e02-4b6d-bad1-b036200c2cb3

Windows 11 21H2:
https://support.microsoft.com/topic/october-17-2022-kb5020387-os-build-22000-1100-out-of-band-5e723873-2769-4e3d-8882-5cb044455a92

Could you please try that? If it not works, could you please share your system version so that I can forward it to Windows team? Thanks

Regards,
Yutong
Mike O`leary 21 Reputation points

2022-11-03T10:13:56.95+00:00

Hi @YutongTie-MSFT ,
When I run the update it says "This update is not applicable to your computer"
Below is my details

Edition Windows 11 Pro
Version 22H2
Installed on ‎3/‎11/‎2022
OS build 22621.674
Serial number REDACTED (I can supply this offline if you need it)
Experience Windows Feature Experience Pack 1000.22634.1000.0

Also - I just want to make sure that you are clear - I am running the application that is failing as an azure web application - so these details I have supplied are off my development PC - NOT the azure web server that the application is failing on - I would think the patch needs to be applied to the azure runtime environment for it to make my app work?
Sebastiaan Thoen 31 Reputation points

2022-11-03T14:29:11.653+00:00

Hi Caroline, unfortunately until next month's service packs, you must install the out-of-band patch or remove the October CU patch.

Sebastiaan
rlalancette 1 Reputation point

2022-11-04T00:13:51.137+00:00

@YutongTie-MSFT We are not running this on our local machine. We are calling into azure using a nuget package.

The following nuget package is broken!
https://www.nuget.org/packages/Microsoft.CognitiveServices.Speech
I upgraded to 1.24.1 and it is still broken.

Should we open a different issue to track this nuget package?
YutongTie-MSFT 46,986 Reputation points

2022-11-08T04:25:28.713+00:00

Hello @rlalancette

I have opened a different ticket for this issue as I mentioned under other comments. Will let you know if I have any news. Thanks a lot.

Regards,
Yutong
Mike O`leary 21 Reputation points

2022-11-11T00:31:29.17+00:00

Hi @rlalancette and @YutongTie-MSFT
I have a more information that may help microsoft fix azure - the standard azure portal is showing the same error:

To replicate it create a speech service in azure.
Open the newly created speech service.
Go to the 'overview' option in the list on the left (eg the overview for the speech service)
Click on the 'discover' tab on the overview page.
In the discover tab there is an azure option to test the speech service - it is entitled "Try the Speech to Text Demo"

This shows an error on the azure page as per below:

InvalidUriThe requested URI does not represent any resource on the server. RequestId:REDACTEDID Time:2022-11-11T00:21:06.7568420Zhttps://portalextensionconfigs.blob.core.windows.net//demos/SpeechDemo.html?trustedAuthority=https://portal.azure.com

NOTE: I redacted the ID as i dont know if that is a private key or not - its essentially a guid.

So at this point even azure speech portal page has the same error trying to get a voice.....

I hope this helps to find the issue - I'm now getting pressure to move this to AWS as its been weeks - I don't want to because its a ton of work....... please help resolve it.

Accepted answer

YutongTie-MSFT 46,986 Reputation points

2022-10-14T19:35:08.993+00:00

Hello @Oxueillirep @stephanus @Tanmay Dixit @Strada Francesco @Egil Sandfeld @MarkL @Andrey Bobrovsky @yyseasia008 @Tuan（トアン） Hoang

Thanks for the report, everyone! There has been some extensive investigation over the past 12-16 hours, and it's been found that this is a result of a Windows 10/11 patch on Tuesday that changed the behavior of TLS in the operating system. Speech SDK is not the only ones impacted and a wide variety of TLS-dependent service use started failing with the latest patches.

This issue is specific to those Windows clients with the latest updates from Tuesday.

The Windows team is working on the root problem, and we expect a fix to be rolled out to Windows fairly quickly (for a Windows update--there's no ETA but we should assume it's still on the order of a week or two). In the interim, rolling back either of the above KBs can resolve the issue, and forcing TLS 1.2 in Windows's Internet Settings may be another way of working around the problem.

Besides above, API and MacOS should work properly. I hope those helps! I will post more updates once I get more.

[Update for Windows 11 22H2]
The 22H2 feature release from September 20 does not actually contain the fix. You need to install the preview feature release (KB5018496) from October 25th to get the fix for 22H2:
https://support.microsoft.com/topic/october-25-2022-kb5018496-os-build-22621-755-preview-64040bea-1e02-4b6d-bad1-b036200c2cb3

For windows 10 22H2, please try KB5020435 - thanks for Carlos to post the exact link
https://www.catalog.update.microsoft.com/Search.aspx?q=KB5020435

Regards,
Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.
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2 people found this answer helpful.
YutongTie-MSFT 46,986 Reputation points

2022-10-19T00:16:09.763+00:00

Hello @Oxueillirep @stephanus @Tanmay Dixit @Strada Francesco @Egil Sandfeld @MarkL @Andrey Bobrovsky @yyseasia008 @Tuan（トアン） Hoang

The urgent fix was rolled out by Windows yesterday and affected customers should have functionality restored as soon as they ensure they have the latest updates. Thanks for your understanding.

Reference - https://learn.microsoft.com/en-us/windows/release-health/windows-message-center#recent-announcements

Regards,
Yutong

Egil Sandfeld 16 Reputation points

2022-10-19T10:07:04.067+00:00

Thank you, but please elaborate on when end-users get this fix.

It seems right now, that to fix it a manual update is required?
Will end-users ever get an "auto" update via Windows Update containing this fix?

YutongTie-MSFT 46,986 Reputation points

2022-10-19T16:28:44.42+00:00

Hello @ EgilSandfeld-6007

A windows fix has been released on Tuesday, could you please update and check if that's working or not? If not, could you please share your windows version? Thanks.

Regards,
Yutong

子狸 1 Reputation point

2022-10-19T22:14:59.663+00:00

Hi, I am a developer using the speech SDK and this bug has prevented most of my users from using the most important speech synthesis service in my software, we have suffered a major loss as a result, I would like to ask if users can fix this issue afterwards through automatic updates in windows? Or do I have to ask all my users to install the patch manually on their computers?

子狸 1 Reputation point

2022-10-19T22:28:57.61+00:00

By the way I can't use the patch you mentioned above because I don't use the server, I package the SDK directly in my program and give it to the user's computer for speech synthesis

Ilkhomjon Kobilov 6 Reputation points

2022-10-20T00:50:14.397+00:00

Hello I updated my windows to the latest, and it's still not working

Buck Yeh 6 Reputation points

2022-10-20T00:52:01.283+00:00

I dids windows update yesterday and the CANCELED error remains:
~~~
Using voice of zh-HK-HiuGaaiNeural
CANCELED: Reason=Error lasting 40.0433402"
CANCELED: ErrorCode=ServiceTimeout
CANCELED: ErrorDetails=[USP error: timeout waiting for the first audio chunk]
CANCELED: Did you set the speech resource key and region values?
~~~

Jeffrey Lee 11 Reputation points MVP

2022-10-20T01:03:59.46+00:00

@Buck Yeh The update KB5020435 is a out-of-band update, you can't install it from normal Windows update channel. You have to go to Windows Update Catalog to search KB5020435 and download it. You can check my blog post (in Chinese) for more detail: https://blog.darkthread.net/blog/win-release-msg-center/

If it's installed successfully, you should see KB5020435 in the update history.

Buck Yeh 6 Reputation points

2022-10-20T01:23:54.937+00:00

Thanks to the quick response and tutorial. I can assure that the error is gone and all behaviors are back to normal.

Sri Tej 1 Reputation point

2022-10-20T03:21:28.417+00:00

Hi,

I am on Windows version 21H2.. I took the windows update few mins ago. and Still facing the issue.

Can you please let me know if I am not on the latest version?

Thanks,
Sunny

Ilkhomjon Kobilov 6 Reputation points

2022-10-20T04:33:25.557+00:00

Ok, but my windows is 11 and 22h2, i have the latest out-of-band update installed, problem still persists

Mike O`leary 21 Reputation points

2022-10-20T05:37:08.083+00:00

Hi Yutong,
I am running under an azure web application - how can i get the update applied?
Its still not working when I try it as of this post.

Buck Yeh 6 Reputation points

2022-10-20T06:36:18.387+00:00

One of my colleagues dowloaded the correspong out-of-band update KB5020387 for Win11, ran, and got complained. The file name seems to imply that it is for win10 not win11

Jérôme V 6 Reputation points

2022-10-23T14:28:57.017+00:00

:KB5020387 (from https://www.catalog.update.microsoft.com/Search.aspx?q=KB5020387) cannot be installed on W11 22H2

BR
Jérôme

Mike O`leary 21 Reputation points

2022-10-26T07:35:54.443+00:00

Hi @YutongTie-MSFT

Is microsoft resolving this on azure cognitive services? - (this has the same fault) - azure web apps using it are currently broken.

Ilkhomjon Kobilov 6 Reputation points

2022-10-26T11:24:53.983+00:00

having the same problem, couldn't find a fix yet, the updates they are talking about aren't for my windows, out-of-band is released only for windows 10 and windows server 2019, but not for windows 11, 22h2 systems, please update here if anyone find the solution

YutongTie-MSFT 46,986 Reputation points

2022-10-26T15:11:40.02+00:00

Hello @ MikeOleary-1302

It seems there is less Speech can fix but I will double check with product team again, and for Windows team, we will check with them to see the best fix for the problem. Thanks for the understanding and sorry for your experience.

Regards,
Yutong

azalech 1 Reputation point

2022-10-27T10:16:39.713+00:00

@YutongTie-MSFT hello, I have the same problems, windows 21H2 with the latest update (done today.)

azur text to speech (cognitive service) still output the error USP error: timeout waiting for the first audio chunk (using python)
What can be done ? comments here suggest 22h2 doesn't solve their problems, where is the tutorial to get the fix ?

have a nice day,
Melchior VIla.

Mike O`leary 21 Reputation points

2022-10-27T21:57:59.64+00:00

Hi @YutongTie-MSFT - can you make sure they are aware we cant even get a voice list since this broke e.g.

Using cognitive services ON AZURE

var synthesizer = new SpeechSynthesizer(_config);

var voices = await synthesizer.GetVoicesAsync();

voices.ErrorDetails shows this after the call to getvoicesasync returns no voices:

Error in sending ahttp request Details Failed with error HTTPAPI_OPEN_REQUEST_FAILED

My solution is totally dead due to this upgrade - we need a fix on azure ASAP - I cant use txt to speech because i cant get a voice list at this stage.

YutongTie-MSFT 46,986 Reputation points

2022-10-27T23:44:59.35+00:00

Hello @Mike O`leary

Could you please share your system version? Is that Windows 11 22H2?

Regards,
Yutong

Caroline Bish 6 Reputation points

2022-11-03T14:17:28.933+00:00

Hello,

My team and I are still unable to get past the timeout errors for our program.
We are unable to update to Windows 11 because of restrictions on other vital software. Our current version of windows is Windows 10 Pro version 22H2 and we have the latest available updates installed (as of this post). The updates do not fix our issue with the Text to Speech.
Will there be a fix for Windows 10 version? Or is there another problem that needs to address first?

Regards,

Caroline

Carlos Videhlio 6 Reputation points

2022-11-07T16:58:33.823+00:00

Same for me.
Windows 10, Version 22H2 is the newest I can get, and the issue still remains after multiple weeks.

Is this a Microsoft marketing stunt?
Destroy an important API in Windwos 10 and only provide a fix for Windows 11, so everybody needs to upgrade?

Carlos Videhlio 6 Reputation points

2022-11-07T17:38:01.3+00:00

Finally solved it after searching on other sites:
For windwows 10 you need update KB5020435:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB5020435

YutongTie-MSFT 46,986 Reputation points

2022-11-07T18:50:07.163+00:00

Thanks for your posting, let me highlight the link in the original post to help other customrs.
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21 additional answers

Sebastiaan Thoen 31 Reputation points

2022-10-26T21:52:47.567+00:00

Same issue here, my workstation is a Windows 11 Insider build, no luck to get it working yet. I did apply the out-of-band patch to a Windows 2019 server that originally did not work, after the patch and a reboot, works flawlessly. My code base is Python. Thanks for identifying the cause.
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ADITYA Gupta (US) 1 Reputation point

2022-10-27T17:37:47.203+00:00

Facing same issue
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Sebastiaan Thoen 31 Reputation points

2022-10-28T04:02:33.12+00:00

Today's Windows 11 Insider build 25231 has fixed the SSL/TLS issue for me, just verified that it is working smoothly again. I fixed the Windows 2019 server with the mentioned Out-Of-Band fix.
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Hjalmar Wilander 1 Reputation point

2022-10-28T08:32:09.897+00:00

Also facing this issue. Recently my computer was updated to Windows 10, version 22H2. Still facing the issue.
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YutongTie-MSFT 46,986 Reputation points

2022-10-28T19:55:00.963+00:00

Hello @Hjalmar Wilander

The 22H2 feature release from September 20 does not actually contain the fix. You need to install the preview feature release (KB5018496) from October 25th to get the fix for 22H2:

https://support.microsoft.com/topic/october-25-2022-kb5018496-os-build-22621-755-preview-64040bea-1e02-4b6d-bad1-b036200c2cb3

Regards,
Yutong

Carlos Videhlio 6 Reputation points

2022-11-07T17:36:26.94+00:00

For windwows 10 you need update KB5020435:
https://www.catalog.update.microsoft.com/Search.aspx?q=KB5020435
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