User is deleted but still Teams is showing user status

Question

Hello

please i need your help on this issue.

User is already deleted, but still showing 2 users in teams.

one of our users who was part of our organization had left and resigned. After she left and resigned her account was deleted from the On-Premises, Azure AD, Teams Admin Center and O365 Admin Center.

Then later the user came back, and a new account was created for her from the On-Premises.

When we check the Teams Admin Center, we can only find the user appearing once

We checked the Azure AD we found the user appearing once

We checked 0365 Admin Center we found the user appearing once.

We checked the On-premises this user is showing once

But when we search for this user in the Teams desktop Client. We still see the previous account and the new account of this user.

Previously she was a senior HR Business partner, but she left and came back to become a Manager, HR Business Partner

We would like to know how long it take for the user old account to be deleted from teams desktop client.

Answer 1

Hi @IBN

The Teams server would cache the user information for up to 3 days.
The Teams client also caches general user information locally.

To speed up this process in the Teams clients, please clear Teams cache.

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