User is deleted but still Teams is showing user status

IBN 4,476 Reputation points
2022-10-14T15:48:14.053+00:00

Hello

please i need your help on this issue.

User is already deleted, but still showing 2 users in teams.

one of our users who was part of our organization had left and resigned. After she left and resigned her account was deleted from the On-Premises, Azure AD, Teams Admin Center and O365 Admin Center.

Then later the user came back, and a new account was created for her from the On-Premises.

When we check the Teams Admin Center, we can only find the user appearing once

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We checked the Azure AD we found the user appearing once

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We checked 0365 Admin Center we found the user appearing once.

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We checked the On-premises this user is showing once

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But when we search for this user in the Teams desktop Client. We still see the previous account and the new account of this user.

Previously she was a senior HR Business partner, but she left and came back to become a Manager, HR Business Partner

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We would like to know how long it take for the user old account to be deleted from teams desktop client.

Microsoft Teams | Microsoft Teams for business | Other
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  1. Kael Yao 37,746 Reputation points Moderator
    2022-10-17T01:43:11.66+00:00

    Hi @IBN

    The Teams server would cache the user information for up to 3 days.
    The Teams client also caches general user information locally.

    To speed up this process in the Teams clients, please clear Teams cache.


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