Office Error

Richard Partridge 1 Reputation point

I cannot use my Outlook 2021 search engine as I always get an error message. I have tried to repair Office online but it never completes the repair. I have tried to uninstall Office 2021 Pro and reinstall it but I have the same problem that Office doesn't finish re-installing itself. I have run the DSIM tool but that didn't work.

The Office version is: Office Pro Plus and I have a similar problem on my notebook, which has Office Home and Business 2021.

The repair an Office application tool did not work as it didn't cover the 2021 version!

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,065 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,062 questions
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6 answers

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  1. T. Kujala 8,706 Reputation points

    Hi @Richard Partridge ,

    Have you verified that the Windows Search service is running?

    Open the Start Menu, type services.msc in the search bar and press Enter.

    Scroll down and select Windows Search.

    0 comments No comments

  2. Richard Partridge 1 Reputation point

    Yes, I did that months ago and have checked it from time to time and it is always enabled.

    0 comments No comments

  3. ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor

    Hi @Richard Partridge ,

    Welcome to our forum!

    I cannot use my Outlook 2021 search engine as I always get an error message.

    What exact error did you get? If possible, please provide the screenshot about the error for our better research. (In order to avoid the disclosure of your privacy, please remember to hide your personal information).
    And do other users in your organization encounter the same issue?

    As I know, there are many factors that cause the search to fail. Please refer to this article and find the corresponding troubleshooting according to your error: Troubleshooting Outlook search issues.

    Hope to help you!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  4. Richard Partridge 1 Reputation point

    I think the problem maybe as a result of the Windows update that fails to install. Here is a screen shot after I tried again to install it again.256562-windows-update-error.jpg

    0 comments No comments

  5. Richard Partridge 1 Reputation point

    I have tried all the suggestions, so I decided to try re-installing Windows in repair mode but when I tried to install the 2022-10 Cumulative Update for Windows 11 for x64-based Systems (KB5018418) update it failed again. Now there is another update that also failed to install! Please see screen shot.