Outlook Inbox List Pane Scrolls Erratically with Arrow Keys

Question

I am running Office Professional Plus 2021 on Windows 11 (Build 22621).

This issue affects the email list pane in the Outlook desktop app. That is, the list of all emails in whatever folder (inbox, sent, deleted, whatever). As far as I know, this is the only place where the problem occurs. When looking at the list of emails in my inbox, I frequently like to use the arrow up/down keys to scroll through the list. One would expect that when you press the down-arrow key, the selection will move down one entry, every time. Sometimes it does, sometimes it moves down several lines, and sometimes it goes up. Same thing happens with the up-arrow key. It does not matter what the sort order is. I cannot see any logical reason for this erratic behavior, which I believe is a bug.

This is a new installation, and the problem existed from day 1.

Has anyone else seen this? Any way to fix it? Is Microsoft aware of this error? It is quite annoying.

Thanks

Answer 1

I have this same issue. No problem with the same Logi MX Keys connected to a Win 10 LG laptop. I have noticed if use the up or down arrow and wait 1 second between each press, it works normally. But, for example, if I quickly press down arrow five times, it jumps all over the place.

Windows 11

Microsoft® Outlook® for Microsoft 365 MSO (Version 2304 Build 16.0.16327.20200) 64-bit

Dell XPS with GeForce RTX 3060Ti (latest WHQL drivers only)

Logitech MX keys keyboard (latest software and firmware)

Answer 2

I have no answers, just more observations:

My old system (still running but tired) is a Dell XPS 8900, bought maybe 6 years ago. I did not have the issue. No issue with my travel laptop, an HP Envy x360. Same with online access of my Office 365 account.

Nor on my wife's Older Dell AIO. I updated all three computers (Not the XPS) to Office Pro 2022 about the same time.

The new system, Dell Vostro 3910, originally had just intel 770 graphics; I briefly changed to an older Nvidia card, then upgraded to a GeForce GTX 1660. (I dont play games, I do CAD/CAE etc) All of those exhibit the same cursor/highlighting jumping issue. I think it is safe to say that it is not the graphics part of the system.

I am open to any other ideas, and will help any way I can.