Stuck in Authenticator 2fa Loop

Question

I'm experiencing Extreme frustration adding my Microsoft Workplace account to Microsoft Authenticator. When I'm prompted for an authentication code, I'm unable to because it's not in my authenticator. Once upon a time it was there, but after my phone dies quite some time ago, I lost it.

If I click "Sign in another way", I get two choices: 1: Approve request with Authenticator App 2: Use a verification code. Guess What? both options require a code from the Authenticator App. So I'm stuck.

I've tried adding the account from Authenticator by clicking +. I get two choices 1: Sign In 2: QR Code - I don't have the QR Code, and if I try Sign in - after entering credentials, it wants me to enter a code from the App. Endless loop once again.

If I login to my microsoft account and click on Security Info / Update Info, I'm prompted with the same Authenticator choices.

If I go to https://aka.ms/mfasetup - SAME THING!!

I am the administrator for our Office 365 Account. But I can't find a way to resend email with QR code.

I'm not sure why isn't SMS an option? I really could use some help here. Thanks!

Answer 1

If you are the only global admin on the account and are blocked entirely, you can reach out to the Azure Data Protection team to restore access. 866-807-5850

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

I am the work admin. How would I go about resetting the account?

Answer 3

Actually calling Microsoft did work. I ended up going into Azure AD from another admin and added SMS to my mfa setup. Thanks!