BITLOCKER Recovery key not working

Akshay Razdan 1 Reputation point
2022-11-03T01:25:14.793+00:00

I have installed the Windows update on my laptop (windows 11). And just after I have done the update.

When i opened the system it went in the bitlocker recovery mode.I followed the steps provided on the blue screen .

And I logged in my MS account and checked my Bitlocker key, but when I enter the Key, it says it does not match. Even I have only one MS laptop.

Hwever i noticed a small difference .
on the blue screen(bitlocker recovery screen) it says , Drive Label: ABC OS 2022/01/12

And my account says a bit different. It is ABC.

I tired calling the laptop manufacture support they said talk to Microsoft and Microsoft isnt providing call support.
Any assistance to by pass or resolve this highly appreciated .

Bitlocker#recovery#keysnotworking

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,805 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,607 questions
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  1. Dave Patrick 426.3K Reputation points MVP
    2022-11-03T02:33:52.313+00:00

    Yea, it was a possibility but not likely unless a work / school account had been used. Looks like clean install will be necessary.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  2. Dave Patrick 426.3K Reputation points MVP
    2022-11-03T01:37:00.303+00:00

    Make sure the key ID asked for (on blue screen) matches that found on your microsoft account.
    https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  3. Dave Patrick 426.3K Reputation points MVP
    2022-11-03T01:41:13.08+00:00

    If you don't have the matching key then a clean install will be necessary.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  4. Dave Patrick 426.3K Reputation points MVP
    2022-11-03T01:54:52.093+00:00

    Without the correct bitlocker key there's nothing else you can do beside a clean install. Check both locations personal account and azure if a work school account was used.
    https://account.microsoft.com/devices/recoverykey
    Azure Active Directory\Devices\All Devices\"device", scroll to bottom, Show Recovery Key

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  5. Akshay Razdan 1 Reputation point
    2022-11-03T02:27:37.68+00:00

    sure .I am not allowed to access it .
    256593-image.png
    FYI, i never played with Azure though.

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