Communication service is showing me blank Keys and gives error: Something went wrong. Regenerate your keys to fix this issue.

Marc A. Michaels 6 Reputation points
2022-11-07T14:23:07.207+00:00

My app is failing to send SMS messages for some reason. When I went to the communication service and click "Keys" I can't see any keys. Instead I get a red error that says: Something went wrong. Regenerate your keys to fix this issue. However, if I click "regenerate keys", nothing happens. 257839-ss3.png

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. brtrach-MSFT 15,686 Reputation points Microsoft Employee
    2022-11-14T04:55:54.45+00:00

    @Marc A. Michaels We checked internally and there was a known issue with SMS keys. Can you please check back to see if this is now resolved?

    If not, please reply here so we can assist you further.


  2. Marc A. Michaels 6 Reputation points
    2022-11-21T21:10:20.06+00:00

    It is not yet resolved. The issue remains. Also if I click "Phone Numbers' I get:

    Server not responding
    Unable to access phone numbers right now. Please try again later.

    262812-screenshot-2022-11-21-160843.png

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  3. Valentin Ene 0 Reputation points
    2023-08-21T12:27:14.56+00:00

    I've encountered the same issue today, so I can confirm it's not yet resolved.

    Any ETA on this? Thank you

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  4. Valentin Ene 0 Reputation points
    2023-08-21T12:29:20.9366667+00:00

    I don't know if it's related (being about access management), but I also receive this error when accessing the Identities & User Tokens page:

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