Communication service is showing me blank Keys and gives error: Something went wrong. Regenerate your keys to fix this issue.

Marc A. Michaels 1 Reputation point
2022-11-07T14:23:07.207+00:00

My app is failing to send SMS messages for some reason. When I went to the communication service and click "Keys" I can't see any keys. Instead I get a red error that says: Something went wrong. Regenerate your keys to fix this issue. However, if I click "regenerate keys", nothing happens. 257839-ss3.png

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. brtrach-MSFT 8,311 Reputation points Microsoft Employee
    2022-11-14T04:55:54.45+00:00

    @Marc A. Michaels We checked internally and there was a known issue with SMS keys. Can you please check back to see if this is now resolved?

    If not, please reply here so we can assist you further.


  2. Marc A. Michaels 1 Reputation point
    2022-11-21T21:10:20.06+00:00

    It is not yet resolved. The issue remains. Also if I click "Phone Numbers' I get:

    Server not responding
    Unable to access phone numbers right now. Please try again later.

    262812-screenshot-2022-11-21-160843.png

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