How to customize default DLP policy tip/email text to protect sharing sensitive information

Abdul Azeez 1 Reputation point
2022-11-08T05:15:02.87+00:00

Hello,

We are creating some rules and additional policies in the S&C center, and when I set the rule up it will send a default formatted message that looks like this if the user violates the policy:

Your email message conflicts with a policy in your organization. Issues:

Message is sent to people outside your organization.
Message contains the following sensitive information: SWIFT Code
Message is attached.

But when I customize the message and try to format it with even just line breaks, it will send the email looking like:

Your email message conflicts with a policy in your organization. Issues: • Message is sent to people outside your organization. • Message contains the following sensitive information: SWIFT Code The original message was still delivered to the recipient. Message is attached.

I'm editing it at: Security & Compliance > Data Loss Prevention > Policy > User Notification section

Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,308 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,429 questions
{count} votes

2 answers

Sort by: Most helpful
  1. Abdul Azeez 1 Reputation point
    2022-11-08T05:17:18.823+00:00

    Here is a simple HTML code I used: -
    Hope this helps

    Dear Sender,
    <br/> This is an auto-generated warning notification. <br/>
    <br/> Your email has been sent to the recipient; however, below are the possible data leakages/issues were detected by Microsoft Security <br/>
    <br/> %%MatchedConditions%% <br/>
    If you acknowledge that you intend to share this information with the recipient, you do not need to take any actions; else, please get in touch with the Internal IT.

    how it appears in outlook:-
    258045-image.png

    0 comments No comments

  2. KyleXu-MSFT 26,226 Reputation points
    2022-11-09T01:19:29.193+00:00

    @Abdul Azeez

    Glad to see this issue is solved now. Due to the forum policy, the question author cannot accept their own answer. They can only accept answers by others.

    Here are detailed informational about this one: Options for configuring email notifications
    258418-1.png

    If the above suggestion helps, please feel free to accept it as an answer to help us close this thread. It also could be beneficial to other community members reading this thread.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


    0 comments No comments