Install SSMS freeze at the installing screen

Question

Hi all,

I have stuck at this screen with the same progress for more than one hour. Tried a couple of times. All same. I have stopped all of the SQL services. Retried.

What should I do to complete the installation?

Any advice would be highly appreciated!

Error logs

[28E4:3670][2022-11-16T22:28:07]i000: MainViewModel.OnPackageActionProgress: Percent completed: 50, Overall progress: 6
[28E4:3670][2022-11-16T22:28:07]i000: MainViewModel.OnPackageActionProgress: Percent completed: 50, Overall progress: 6
[1640:1090][2022-11-16T22:28:07]e000: Error 0x80070643: Process returned error: 0x643
[1640:1090][2022-11-16T22:28:07]e000: Error 0x80070643: Failed to execute EXE package.
[28E4:3670][2022-11-16T22:28:07]e000: Error 0x80070643: Failed to configure per-machine EXE package.
[28E4:3670][2022-11-16T22:28:07]i000: MainViewModel.OnPackageAction: Install Completed for package Microsoft Visual Studio Tools for Applications 2017
[28E4:3670][2022-11-16T22:28:07]i319: Applied execute package: VSTA2017, result: 0x80070643, restart: None
[28E4:3670][2022-11-16T22:28:07]e000: Error 0x80070643: Failed to execute EXE package.
[1640:1090][2022-11-16T22:28:07]i326: Removed dependency: {09a17706-821c-4c52-8fcd-ace4783362bb} on package provider: {AAA9F15B-AF45-4562-9991-93A848D3A902}, package VS2017IsoShellForSSMS
[1640:1090][2022-11-16T22:28:07]i329: Removed package dependency provider: {AAA9F15B-AF45-4562-9991-93A848D3A902}, package: VS2017IsoShellForSSMS
[1640:1090][2022-11-16T22:28:07]i326: Removed dependency: {09a17706-821c-4c52-8fcd-ace4783362bb} on package provider: {8CE89D3D-FBC5-4964-B6AD-2F52060304C3}, package sql_as_oledb_x86

Answer 1

Hi @KK ，

Here is a simple but seemingly effective method, open the task manager, try to close the Visual Studio one by one, or you can choose to kill the busier of them first, if the SSMS setup fails, start over then try the bottom one

Or you can start from regedit, delete the registry key:

reg DELETE “HKLM\SOFTWARE\WOW6432Node\Microsoft\Microsoft SQL Server Management Studio” /reg:32  

According to this thread:
SSMS 18.8 installation got stuck in Microsoft Visual Studio Tools for Applications 2017

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Answer 2

Hello @YufeiShao-msft

I have the same problem today trying to install SSMS 19.0, except I don't have that registry key.

Trying to execute that command line I get this:

ERROR: The system was unable to find the specified registry key or value.

Also I have tried to run the installer as Admin, but I have the same "stuck issue".

Any other ideas?

Kind Regards,

Lucian