Windows 10 start menu displays nothing after Capture and Deployment

David Zemdegs 1,561 Reputation points
2022-11-17T02:58:18.43+00:00

We have rebuilt our Windows 10 image several times using the standard build and capture process in the past and after deployment using an MEMCM OS build task sequence, the start menu has always worked.
I did another rebuild yesterday and before the Capture, the start menu worked fine.
After the image was captured, I then deployed that image using our standard OS build task sequence.
However, after deployment when you click on the start menu, nothing happens. Also you cannot type anything in the search field.
How could a start menu work fine before the MEMCM capture process but after capture and deployment not work at all?
Would it be related to any recent software updates? (All updates up to November 2022 were applied to the image before Capture).
Thanks
David Z

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Microsoft Configuration Manager Deployment
Microsoft Configuration Manager Deployment
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Deployment: The process of delivering, assembling, and maintaining a particular version of a software system at a site.
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  1. David Zemdegs 1,561 Reputation points
    2022-11-21T21:57:51.207+00:00

    When trying to start the exe I found this in the application log:

    Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0xe40668d4
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.2193, time stamp: 0x7f7062e1
    Exception code: 0xc0000409
    Fault offset: 0x000000000010fdf2
    Faulting process id: 0x267c
    Faulting application start time: 0x01d8fdf2c217df54
    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 3b960690-f31d-4cba-8b78-f65d9035473b
    Faulting package full name:
    Faulting package-relative application ID:

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  2. David Zemdegs 1,561 Reputation points
    2022-11-24T21:15:21.433+00:00

    The VLSC iso I had was from about 6 months ago.
    So I decided to get a fresh copy and rebuilt the image and now its working. Go figure.

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  3. Simon Ren-MSFT 30,501 Reputation points Microsoft Vendor
    2022-11-25T08:17:05.453+00:00

    Hi,

    Thanks very much for your feedback and sharing. We're glad that the issue is gone now. It's appreciated that you could click "Accept Answer" to the helpful reply, this will help other users to search for useful information more quickly. Here's a short summary for the problem.

    Problem/Symptom:
    Windows 10 21 H2 start menu doesn't work after Capture and Deployment in Configuration Manager 2203.

    Solution/Workaround:
    The VLSC ISO used before was from about 6 months ago.
    Get a fresh copy and rebuilt the image and now it's working.

    Best regards,
    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.
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