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We are trying to uninstall an application of StayinFront on an Android Tablet with Intune. But keep getting the error "The application failed to install because there is another blocked application that is currently present. (0xC7D24FB8)" What does this error mean? I need to do a uninstall and reinstall of the application. Thanks
@Kathleen Baurley Thanks for posting in our Q&A.
To clarify this issue, we appreciate your help to clarify something:
2.Did you uninstall this app manually in this Android device?
3.Please refer to the following article to check if there is more information:
https://learn.microsoft.com/en-us/troubleshoot/mem/intune/app-management/troubleshoot-app-install
If there is anything update, feel free to let us know.
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Yes the StayinFront app is deployed from Intune from our Managed Google Play Store. So, it is being deployed as Managed Google Play app
The Android tablet is enrolled as an Android (fully managed) enterprise device. User enrollment with KNOX KME
On the user doing a manually uninstall from the device..
I would love to do that action. However, there is no setting in the Device restriction settings that allow this action. And what I read from MS this is not possible with this enrollment type. Do you have a way I can get the user to uninstall manually from the device? That would really ROCK my world! Thanks, Kathy
@Kathleen Baurley Thanks for your update.
Based on my detailed check, you're right. It is a managed app and we couldn't uninstall it manually in android fully managed devices.
The only way we can do is to add this device under this app's uninstall assignment.
I have done a lot of research and there is no information about this error code. It seems needed to do log analysis. With Q&A limitation, it is not the good channel for such case. It is suggested to create an online support ticket to get more accurate help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding.