Microsoft Word suddently closed and deleted my file, again in two days

Question

I reported this error yesterday (https://learn.microsoft.com/en-us/answers/questions/1095426/microsoft-word-suddenly-closed-and-deleted-my-file.html), and again I saw it today.

I am working with Word and suddenly some error message showed up and deleted my document.

Here is the error message and hope this could help to resolve this issue.

+++++++++

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x00000000000000e0)
Date/Time: 2022-11-20 15:51:31 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Bitness: x64
Application Version: 16.63.1.22071301
Crashed Module Name: Microsoft Word
Crashed Module Version: 16.63.22071301
Crashed Module Offset: 0x000000000032a378
Blame Module Name: Microsoft Word
Blame Module Version: 16.63.22071301
UnsymbolicatedChecksum: 673EA359FF9F30630F525B4685F73FB2
Blame Module Offset: 0x000000000032a378
StackHash: ba1e8412dd0250c8_1_0x000000000032a378_bk_arm
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Build Type: Release
Crashed thread Stack Pointer: 0x_00000002b6d83eb0
Crashed thread: 19

Thread 0 (0x1e83):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d893c in (WLMKernel + 0x000000000001493c) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x000000016f47c910

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x000000016f47c9a0

5 0x00000001081d7ce4 in (WLMKernel + 0x0000000000013ce4) 0x000000016f47ca00

6 0x00000001081d7bfc in (WLMKernel + 0x0000000000013bfc) 0x000000016f47ca70

7 0x0000000107aca5c0 in (mso20 + 0x000000000005e5c0) 0x000000016f47ca90

8 0x0000000100c9cc64 in (Microsoft Word + 0x000000000031cc64) 0x000000016f47cac0

9 0x0000000100c9cb30 in (Microsoft Word + 0x000000000031cb30) 0x000000016f47cae0

10 0x0000000100c9c628 in (Microsoft Word + 0x000000000031c628) 0x000000016f47ce30

11 0x0000000100b4f954 in (Microsoft Word + 0x00000000001cf954) 0x000000016f47cf90

12 0x0000000100b4cb74 in (Microsoft Word + 0x00000000001ccb74) 0x000000016f47cff0

13 0x0000000100b4af7c in (Microsoft Word + 0x00000000001caf7c) 0x000000016f47d0e0

14 0x0000000100b4ab1c in (Microsoft Word + 0x00000000001cab1c) 0x000000016f47d180

15 0x000000010410d814 in (mbukernel + 0x000000000000d814) 0x000000016f47d1a0

16 0x000000018fa8691c in ___NSFireTimer + 0x00000064 (Foundation + 0x00000000000a691c) 0x000000016f47d1c0

17 0x000000018eb7b960 in _CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 0x0000001C (CoreFoundation + 0x000000000009f960) 0x000000016f47d1f0

18 0x000000018eb7b548 in ___CFRunLoopDoTimer + 0x00000424 (CoreFoundation + 0x000000000009f548) 0x000000016f47d200

19 0x000000018eb7afd0 in ___CFRunLoopDoTimers + 0x00000184 (CoreFoundation + 0x000000000009efd0) 0x000000016f47e2d0

20 0x000000018eb5fa60 in ___CFRunLoopRun + 0x0000078C (CoreFoundation + 0x0000000000083a60) 0x000000016f47e330

21 0x000000018eb5eb30 in _CFRunLoopRunSpecific + 0x00000254 (CoreFoundation + 0x0000000000082b30) 0x000000016f47f090

22 0x000000019779e334 in _RunCurrentEventLoopInMode + 0x00000120 (HIToolbox + 0x0000000000032334) 0x000000016f47f140

23 0x000000019779e0b0 in _ReceiveNextEventCommon + 0x00000230 (HIToolbox + 0x00000000000320b0) 0x000000016f47f190

24 0x000000019779de64 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000044 (HIToolbox + 0x0000000000031e64) 0x000000016f47f220

25 0x00000001916c6518 in __DPSNextEvent + 0x00000358 (AppKit + 0x0000000000041518) 0x000000016f47f230

26 0x00000001916c4e10 in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x0000052C (AppKit + 0x000000000003fe10) 0x000000016f47f680

27 0x00000001916b6fdc in -[NSApplication run] + 0x00000250 (AppKit + 0x0000000000031fdc) 0x000000016f47f900

28 0x00000001916886f8 in _NSApplicationMain + 0x00000468 (AppKit + 0x00000000000036f8) 0x000000016f47f980

29 0x0000000103371088 in (UnknownModule + 0x0000000000000000) 0x000000016f47f9f0

ARM Thread State(64bit):
x0: 0x00006000042f2108 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x000000016f47c858 x9: 0x0000000000000001 x10: 0x00006000042f2150 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x00006000042f2138
x20: 0x00006000042f2108 x21: 0x00000001033e4660 x22: 0x0000000000000000 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x000000d926c71101
x28: 0x0000000000000001 fp: 0x000000016f47c8d0 lr: 0x000000018ea9483c sp:0x000000016f47c840
pc: 0x000000018ea5a270 cpsr: 0x0000000040001000

Thread 1 (0x1f15):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d893c in (WLMKernel + 0x000000000001493c) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x000000016f506c00

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x000000016f506c90

5 0x00000001081d7ce4 in (WLMKernel + 0x0000000000013ce4) 0x000000016f506cf0

6 0x00000001081e04cc in (WLMKernel + 0x000000000001c4cc) 0x000000016f506d60

7 0x0000000107ad7ba4 in (mso20 + 0x000000000006bba4) 0x000000016f506d80

8 0x0000000107a79eac in (mso20 + 0x000000000000deac) 0x000000016f506db0

9 0x0000000107a79db0 in (mso20 + 0x000000000000ddb0) 0x000000016f506e10

10 0x00000001081c939c in (WLMKernel + 0x000000000000539c) 0x000000016f506e30

11 0x000000018e8ce5ec in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x00000000000025ec) 0x000000016f506e60

12 0x000000018e8d01b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000041b0) 0x000000016f506e80

13 0x000000018e8d32c4 in __dispatch_queue_override_invoke + 0x0000030C (libdispatch.dylib + 0x00000000000072c4) 0x000000016f506ea0

14 0x000000018e8e18e4 in __dispatch_root_queue_drain + 0x00000188 (libdispatch.dylib + 0x00000000000158e4) 0x000000016f506f00

15 0x000000018e8e2100 in __dispatch_worker_thread2 + 0x000000A0 (libdispatch.dylib + 0x0000000000016100) 0x000000016f506f90

16 0x000000018ea90320 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003320) 0x000000016f506fb0

ARM Thread State(64bit):
x0: 0x00006000082ee408 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x000000016f506b48 x9: 0x0000000000000001 x10: 0x00006000082ee450 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x00006000082ee438
x20: 0x00006000082ee408 x21: 0x000000016f5070e0 x22: 0x0000000000000000 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x00000000723f0bde
x28: 0x0000000000000000 fp: 0x000000016f506bc0 lr: 0x000000018ea9483c sp:0x000000016f506b30
pc: 0x000000018ea5a270 cpsr: 0x0000000040001000

Thread 2 (0x1f20):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d893c in (WLMKernel + 0x000000000001493c) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x000000016f61ec00

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x000000016f61ec90

5 0x00000001081d7ce4 in (WLMKernel + 0x0000000000013ce4) 0x000000016f61ecf0

6 0x00000001081e04cc in (WLMKernel + 0x000000000001c4cc) 0x000000016f61ed60

7 0x0000000107ad7ba4 in (mso20 + 0x000000000006bba4) 0x000000016f61ed80

8 0x0000000107a79eac in (mso20 + 0x000000000000deac) 0x000000016f61edb0

9 0x0000000107a79db0 in (mso20 + 0x000000000000ddb0) 0x000000016f61ee10

10 0x00000001081c939c in (WLMKernel + 0x000000000000539c) 0x000000016f61ee30

11 0x000000018e8ce5ec in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x00000000000025ec) 0x000000016f61ee60

12 0x000000018e8d01b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000041b0) 0x000000016f61ee80

13 0x000000018e8d32c4 in __dispatch_queue_override_invoke + 0x0000030C (libdispatch.dylib + 0x00000000000072c4) 0x000000016f61eea0

14 0x000000018e8e18e4 in __dispatch_root_queue_drain + 0x00000188 (libdispatch.dylib + 0x00000000000158e4) 0x000000016f61ef00

15 0x000000018e8e2100 in __dispatch_worker_thread2 + 0x000000A0 (libdispatch.dylib + 0x0000000000016100) 0x000000016f61ef90

16 0x000000018ea90320 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003320) 0x000000016f61efb0

ARM Thread State(64bit):
x0: 0x00006000083a0288 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x000000016f61eb48 x9: 0x0000000000000001 x10: 0x00006000083a02d0 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x00006000083a02b8
x20: 0x00006000083a0288 x21: 0x000000016f61f0e0 x22: 0x0000000000000000 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x00000000703deeb4
x28: 0x0000000000000000 fp: 0x000000016f61ebc0 lr: 0x000000018ea9483c sp:0x000000016f61eb30
pc: 0x000000018ea5a270 cpsr: 0x0000000040001000

Thread 3 (0x1f29):

1 0x000000018ea568b0 in _mach_msg_trap + 0x00000008 (libsystem_kernel.dylib + 0x00000000000018b0) 0x0000000000000000

2 0x000000018ea7a9ac in _task_suspend + 0x00000060 (libsystem_kernel.dylib + 0x00000000000259ac) 0x0000000000000000

3 0x0000000103fbff24 in (merp + 0x0000000000007f24) 0x000000016f6aac00

4 0x0000000103fbf978 in (merp + 0x0000000000007978) 0x000000016f6aaee0

5 0x0000000103fc08a4 in (merp + 0x00000000000088a4) 0x000000016f6aaf00

6 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x000000016f6aafc0

ARM Thread State(64bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x0000000000000018 x3:0x000000000000002c
x4: 0x0000000000065c4f x5: 0x0000000000000000 x6: 0x0000000000000000 x7:0x0000000000000cd0
x8: 0x00000000fffffbbf x9: 0x3094633ecd79002d x10: 0x00000000000007fb x11:0x00000000000007fd
x12: 0x0000000000000026 x13: 0x00000000af42d06b x14: 0x00000000af62d800 x15:0x000000000000005b
x16: 0xffffffffffffffe1 x17: 0x000000002f600000 x18: 0x0000000000000000 x19:0x0000000000000000
x20: 0x0000000000000000 x21: 0x0000000000065c4f x22: 0x000000000000002c x23:0x000000016f6aabc0
x24: 0x0000000000000003 x25: 0x0000000000000018 x26: 0x0000000000000003 x27:0x00000000000000e0
x28: 0x0000000103fd80a0 fp: 0x000000016f6aabb0 lr: 0x000000018ea56d20 sp:0x000000016f6aab60
pc: 0x000000018ea568b0 cpsr: 0x0000000080001000

Thread 4 (0x1f4d):

1 0x000000018ea568b0 in _mach_msg_trap + 0x00000008 (libsystem_kernel.dylib + 0x00000000000018b0) 0x0000000000000000

2 0x000000010831c108 in (rpcrt4 + 0x0000000000004108) 0x0000000000000000

3 0x000000010831c064 in (rpcrt4 + 0x0000000000004064) 0x000000016fa7efb0

4 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x000000016fa7efc0

ARM Thread State(64bit):
x0: 0x000000016fa7ee28 x1: 0x0000000000000006 x2: 0x0000000000000000 x3:0x0000000000000118
x4: 0x0000000000007f03 x5: 0x0000000000000000 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x00000000fffffbbf x9: 0x0000000000007d04 x10: 0x0000000000000000 x11:0x0000000000000000
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0xffffffffffffffe1 x17: 0x00000001e8bb76b0 x18: 0x0000000000000000 x19:0x0000000000000000
x20: 0x0000000000000000 x21: 0x0000000000007f03 x22: 0x0000000000000118 x23:0x000000016fa7ee28
x24: 0x0000000000000006 x25: 0x0000000000000000 x26: 0x0000000000000006 x27:0x00006000007eb780
x28: 0x0000000080010110 fp: 0x000000016fa7edc0 lr: 0x000000018ea56d20 sp:0x000000016fa7ed70
pc: 0x000000018ea568b0 cpsr: 0x0000000020001000

Thread 5 (0x1f5f):

1 0x000000018ea5a06c in ___semwait_signal + 0x00000008 (libsystem_kernel.dylib + 0x000000000000506c) 0x0000000000000000

2 0x00000001039e1558 in (Visual Basic for Applications + 0x00000000001b1558) 0x0000000000000000

3 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x00000001734e6fc0

ARM Thread State(64bit):
x0: 0x000000000000003c x1: 0x0000000000000000 x2: 0x0000000000000001 x3:0x0000000000000001
x4: 0x0000000000000000 x5: 0x000000000bebc200 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x00000001e79f1768 x9: 0x0000000000000003 x10: 0x0000000000000011 x11:0x0000000000000000
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x000000000000014e x17: 0x00000001e8bb1a20 x18: 0x0000000000000000 x19:0x0000000000000000
x20: 0x00000001734e6fa0 x21: 0x0000000000000000 x22: 0x0000000000000000 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000000 x26: 0x0000000000000000 x27:0x0000000000000000
x28: 0x0000000000000000 fp: 0x00000001734e6f80 lr: 0x000000018e962fc8 sp:0x00000001734e6f50
pc: 0x000000018ea5a06c cpsr: 0x00000000a0001000

Thread 6 (0x1f6e):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d893c in (WLMKernel + 0x000000000001493c) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x00000001767be7c0

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x00000001767be850

5 0x00000001081d7ce4 in (WLMKernel + 0x0000000000013ce4) 0x00000001767be8b0

6 0x0000000107aeaf3c in (mso20 + 0x000000000007ef3c) 0x00000001767be920

7 0x0000000107aeadec in (mso20 + 0x000000000007edec) 0x00000001767be960

8 0x0000000104544e10 in (MicrosoftCSI + 0x0000000000008e10) 0x00000001767bebd0

9 0x0000000106d8d79c in (mso30 + 0x00000000000b179c) 0x00000001767becd0

10 0x0000000106d8d4e8 in (mso30 + 0x00000000000b14e8) 0x00000001767bed30

11 0x0000000106d8d470 in (mso30 + 0x00000000000b1470) 0x00000001767bed50

12 0x0000000107a9dafc in (mso20 + 0x0000000000031afc) 0x00000001767bed70

13 0x0000000107a79eac in (mso20 + 0x000000000000deac) 0x00000001767bedb0

14 0x0000000107a79db0 in (mso20 + 0x000000000000ddb0) 0x00000001767bee10

15 0x00000001081c939c in (WLMKernel + 0x000000000000539c) 0x00000001767bee30

16 0x000000018e8ce5ec in __dispatch_call_block_and_release + 0x0000001C (libdispatch.dylib + 0x00000000000025ec) 0x00000001767bee60

17 0x000000018e8d01b0 in __dispatch_client_callout + 0x00000010 (libdispatch.dylib + 0x00000000000041b0) 0x00000001767bee80

18 0x000000018e8d32c4 in __dispatch_queue_override_invoke + 0x0000030C (libdispatch.dylib + 0x00000000000072c4) 0x00000001767beea0

19 0x000000018e8e18e4 in __dispatch_root_queue_drain + 0x00000188 (libdispatch.dylib + 0x00000000000158e4) 0x00000001767bef00

20 0x000000018e8e2100 in __dispatch_worker_thread2 + 0x000000A0 (libdispatch.dylib + 0x0000000000016100) 0x00000001767bef90

21 0x000000018ea90320 in __pthread_wqthread + 0x000000E0 (libsystem_pthread.dylib + 0x0000000000003320) 0x00000001767befb0

ARM Thread State(64bit):
x0: 0x00006000002dd788 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x00000001767be708 x9: 0x0000000000000001 x10: 0x00006000002dd7d0 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x00006000002dd7b8
x20: 0x00006000002dd788 x21: 0x00000001767bf0e0 x22: 0x0000000000000000 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x0000000070696590
x28: 0x0000000000000001 fp: 0x00000001767be780 lr: 0x000000018ea9483c sp:0x00000001767be6f0
pc: 0x000000018ea5a270 cpsr: 0x0000000040001000

Thread 7 (0x1f7d):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d8914 in (WLMKernel + 0x0000000000014914) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x0000000178786d40

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x0000000178786dd0

5 0x00000001081d7ce4 in (WLMKernel + 0x0000000000013ce4) 0x0000000178786e30

6 0x00000001081d7bfc in (WLMKernel + 0x0000000000013bfc) 0x0000000178786ea0

7 0x0000000107af4b9c in (mso20 + 0x0000000000088b9c) 0x0000000178786ec0

8 0x0000000107af488c in (mso20 + 0x000000000008888c) 0x0000000178786f10

9 0x0000000107af4728 in (mso20 + 0x0000000000088728) 0x0000000178786f90

10 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x0000000178786fc0

ARM Thread State(64bit):
x0: 0x0000600000267788 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000001 x7:0x0000000000000000
x8: 0x0000000000000100 x9: 0x0000000000000001 x10: 0x00006000002677d0 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x00006000002677b8
x20: 0x0000600000267788 x21: 0x0000000000000001 x22: 0x0000000000000000 x23:0x0000000000000001
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x000000d92615bcad
x28: 0x0000000000000000 fp: 0x0000000178786d00 lr: 0x000000018ea94868 sp:0x0000000178786c70
pc: 0x000000018ea5a270 cpsr: 0x0000000080001000

Thread 8 (0x1f7e):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d8914 in (WLMKernel + 0x0000000000014914) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x000000017ac02d40

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x000000017ac02dd0

5 0x00000001081d7ce4 in (WLMKernel + 0x0000000000013ce4) 0x000000017ac02e30

6 0x00000001081d7bfc in (WLMKernel + 0x0000000000013bfc) 0x000000017ac02ea0

7 0x0000000107af4b9c in (mso20 + 0x0000000000088b9c) 0x000000017ac02ec0

8 0x0000000107af488c in (mso20 + 0x000000000008888c) 0x000000017ac02f10

9 0x0000000107af4728 in (mso20 + 0x0000000000088728) 0x000000017ac02f90

10 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x000000017ac02fc0

ARM Thread State(64bit):
x0: 0x0000600000299108 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x0000000000000001 x7:0x0000000000000000
x8: 0x0000000000000100 x9: 0x0000000000000001 x10: 0x0000600000299150 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x0000600000299138
x20: 0x0000600000299108 x21: 0x0000000000000001 x22: 0x0000000000000000 x23:0x0000000000000001
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x000000d92614ce54
x28: 0x0000000000000000 fp: 0x000000017ac02d00 lr: 0x000000018ea94868 sp:0x000000017ac02c70
pc: 0x000000018ea5a270 cpsr: 0x0000000080001000

Thread 9 (0x1f87):

1 0x000000018ea568b0 in _mach_msg_trap + 0x00000008 (libsystem_kernel.dylib + 0x00000000000018b0) 0x0000000000000000

2 0x000000018eb612c0 in ___CFRunLoopServiceMachPort + 0x00000174 (CoreFoundation + 0x00000000000852c0) 0x0000000000000000

3 0x000000018eb5f76c in ___CFRunLoopRun + 0x00000498 (CoreFoundation + 0x000000000008376c) 0x000000017cd35f90

4 0x000000018eb5eb30 in _CFRunLoopRunSpecific + 0x00000254 (CoreFoundation + 0x0000000000082b30) 0x000000017cd36cf0

5 0x00000001918330fc in __NSEventThread + 0x000000C0 (AppKit + 0x00000000001ae0fc) 0x000000017cd36da0

6 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x000000017cd36fc0

ARM Thread State(64bit):
x0: 0x0000000000000000 x1: 0x0000000007000806 x2: 0x0000000000000000 x3:0x0000000000000c00
x4: 0x0000000000011403 x5: 0x00000000ffffffff x6: 0x0000000000000000 x7:0x00006000017f0270
x8: 0x00000000fffffbbf x9: 0x0000000007000906 x10: 0x3094633ecd79002d x11:0x000000b2f53c7afe
x12: 0x000000000015fd46 x13: 0x00000000016e3600 x14: 0x0000cc0000000000 x15:0x0000000000000000
x16: 0xffffffffffffffe1 x17: 0x00000001e81fbe68 x18: 0x0000000000000000 x19:0x0000000000000000
x20: 0x00000000ffffffff x21: 0x0000000000011403 x22: 0x0000000000000c00 x23:0x000000017cd36080
x24: 0x0000000007000806 x25: 0x0000000000000000 x26: 0x0000000007000806 x27:0x0000000000011403
x28: 0x0000000000011403 fp: 0x000000017cd35f00 lr: 0x000000018ea56d20 sp:0x000000017cd35eb0
pc: 0x000000018ea568b0 cpsr: 0x0000000060001000

Thread 10 (0x2057):

1 0x000000018ea568b0 in _mach_msg_trap + 0x00000008 (libsystem_kernel.dylib + 0x00000000000018b0) 0x0000000000000000

2 0x000000018eb612c0 in ___CFRunLoopServiceMachPort + 0x00000174 (CoreFoundation + 0x00000000000852c0) 0x0000000000000000

3 0x000000018eb5f76c in ___CFRunLoopRun + 0x00000498 (CoreFoundation + 0x000000000008376c) 0x000000016f84de10

4 0x000000018eb5eb30 in _CFRunLoopRunSpecific + 0x00000254 (CoreFoundation + 0x0000000000082b30) 0x000000016f84eb70

5 0x0000000193956634 in __CFURLStorageSessionDisableCache + 0x00009A2C (CFNetwork + 0x000000000026b634) 0x000000016f84ec20

6 0x000000018fa3c608 in _NSThread__start + 0x00000324 (Foundation + 0x000000000005c608) 0x000000016f84ed50

7 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x000000016f84efc0

ARM Thread State(64bit):
x0: 0x000000016f84df00 x1: 0x0000000007000806 x2: 0x0000000000000000 x3:0x0000000000000c00
x4: 0x000000000001ad03 x5: 0x00000000ffffffff x6: 0x0000000000000000 x7:0x00006000017f44e0
x8: 0x00000000fffffbbf x9: 0x0000000007000906 x10: 0x3094633ecd79002d x11:0x000000b2f53c7afe
x12: 0x00000000006a735f x13: 0x00000000016e3600 x14: 0x0000170000000000 x15:0x0000000000000000
x16: 0xffffffffffffffe1 x17: 0x00000001e81fbe68 x18: 0x0000000000000000 x19:0x0000000000000000
x20: 0x00000000ffffffff x21: 0x000000000001ad03 x22: 0x0000000000000c00 x23:0x000000016f84df00
x24: 0x0000000007000806 x25: 0x0000000000000000 x26: 0x0000000007000806 x27:0x000000000001ad03
x28: 0x000000000001ad03 fp: 0x000000016f84dd80 lr: 0x000000018ea56d20 sp:0x000000016f84dd30
pc: 0x000000018ea568b0 cpsr: 0x0000000060001000

Thread 11 (0x20fb):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x000000018e9e3320 in std::__1::condition_variable::__do_timed_wait(std::__1::unique_lockstd::__1::mutex&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 0x00000064 (libc++.1.dylib + 0x000000000000d320) 0x0000000000000000

3 0x0000000107b642b0 in (mso20 + 0x00000000000f82b0) 0x000000016f8daee0

4 0x0000000107b63f0c in (mso20 + 0x00000000000f7f0c) 0x000000016f8daf40

5 0x0000000107b63d00 in (mso20 + 0x00000000000f7d00) 0x000000016f8dafa0

6 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x000000016f8dafc0

ARM Thread State(64bit):
x0: 0x0000000174d28c68 x1: 0x00008c0100008d00 x2: 0x0000000000008c00 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x000000000000012b x7:0x000000003b9ac1dd
x8: 0x000000016f8dae48 x9: 0x0000000000008c01 x10: 0x0000000174d28c40 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x0000000174d28c28
x20: 0x0000000174d28c68 x21: 0x000000016f8db0e0 x22: 0x000000003b9ac1dd x23:0x000000000000012b
x24: 0x0000000000008c00 x25: 0x0000000000008c01 x26: 0x0000000000008d00 x27:0x000000000036ee80
x28: 0x0000000000000003 fp: 0x000000016f8daec0 lr: 0x000000018ea9483c sp:0x000000016f8dae30
pc: 0x000000018ea5a270 cpsr: 0x0000000040001000

Thread 12 (0x7ca5e):

1 0x000000018ea8f078 in _start_wqthread + 0x00000000 (libsystem_pthread.dylib + 0x0000000000002078) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000000000

ARM Thread State(64bit):
x0: 0x00000002a6ce3000 x1: 0x0000000000071d47 x2: 0x00000002a6c60000 x3:0x00000002a6ce2b80
x4: 0x00000000004f4004 x5: 0x0000000000000001 x6: 0x0000000000000000 x7:0x0000000000000000
x8: 0x0000000000000000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x0000000000000000
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000000 x17: 0x0000000000000000 x18: 0x0000000000000000 x19:0x0000000000000000
x20: 0x0000000000000000 x21: 0x0000000000000000 x22: 0x0000000000000000 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000000 x26: 0x0000000000000000 x27:0x0000000000000000
x28: 0x0000000000000000 fp: 0x0000000000000000 lr: 0x0000000000000000 sp:0x00000002a6ce2820
pc: 0x000000018ea8f078 cpsr: 0x0000000000001000

Thread 13 (0x7caaf):

1 0x000000018ea5872c in ___workq_kernreturn + 0x00000008 (libsystem_kernel.dylib + 0x000000000000372c) 0x0000000000000000

2 0x000000018ea8f080 in _start_wqthread + 0x00000008 (libsystem_pthread.dylib + 0x0000000000002080) 0x0000000000000000

ARM Thread State(64bit):
x0: 0x0000000000000040 x1: 0x00000002b62aab80 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000001 x5: 0x0000000000000000 x6: 0x0000000000000000 x7:0x0000000000000023
x8: 0x0000000000000000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11:0x00000000000007fd
x12: 0x0000000000000069 x13: 0x000000005f000872 x14: 0x000000005f201000 x15:0x0000000000000002
x16: 0x0000000000000170 x17: 0x00000001e8bb76d0 x18: 0x0000000000000000 x19:0x00000002b62ab000
x20: 0x0000000000000001 x21: 0x00000002b62ab0a0 x22: 0x00000002b62ab098 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000000 x26: 0x0000000000000000 x27:0x0000000000000000
x28: 0x0000000000000000 fp: 0x00000002b62aab60 lr: 0x000000018ea903ac sp:0x00000002b62aab40
pc: 0x000000018ea5872c cpsr: 0x0000000040001000

Thread 14 (0x7cac8):

1 0x000000018ea5a270 in ___psynch_cvwait + 0x00000008 (libsystem_kernel.dylib + 0x0000000000005270) 0x0000000000000000

2 0x00000001081d8914 in (WLMKernel + 0x0000000000014914) 0x0000000000000000

3 0x00000001081d81f4 in (WLMKernel + 0x00000000000141f4) 0x00000002a9986d60

4 0x00000001081d7de4 in (WLMKernel + 0x0000000000013de4) 0x00000002a9986df0

5 0x00000001081daa90 in (WLMKernel + 0x0000000000016a90) 0x00000002a9986e50

6 0x00000001043afc04 in (COMBase + 0x0000000000013c04) 0x00000002a9986ea0

7 0x00000001043afb24 in (COMBase + 0x0000000000013b24) 0x00000002a9986f00

8 0x00000001043af41c in (COMBase + 0x000000000001341c) 0x00000002a9986f40

9 0x00000001081da890 in (WLMKernel + 0x0000000000016890) 0x00000002a9986f60

10 0x0000000104104db0 in (mbukernel + 0x0000000000004db0) 0x00000002a9986fa0

11 0x000000018ea94268 in __pthread_start + 0x00000090 (libsystem_pthread.dylib + 0x0000000000007268) 0x00000002a9986fc0

ARM Thread State(64bit):
x0: 0x0000600000267908 x1: 0x0000000100000100 x2: 0x0000000000000000 x3:0x0000000000000000
x4: 0x0000000000000000 x5: 0x00000000000000a0 x6: 0x000000000000003c x7:0x0000000000000000
x8: 0x0000000000000100 x9: 0x0000000000000001 x10: 0x0000600000267950 x11:0x0000000000000002
x12: 0x0000000000000000 x13: 0x0000000000000000 x14: 0x0000000000000000 x15:0x0000000000000000
x16: 0x0000000000000131 x17: 0x00000001e8bb7638 x18: 0x0000000000000000 x19:0x0000600000267938
x20: 0x0000600000267908 x21: 0x0000000000000001 x22: 0x0000000000000000 x23:0x000000000000003c
x24: 0x0000000000000000 x25: 0x0000000000000001 x26: 0x0000000000000100 x27:0x000000d8f80db962
x28: 0x0000000000000000 fp: 0x00000002a9986d20 lr: 0x000000018ea94868 sp:0x00000002a9986c90
pc: 0x000000018ea5a270 cpsr: 0x0000000080001000

Thread 15 (0x7cc12):

1 0x000000018ea5872c in ___workq_kernreturn + 0x00000008 (libsystem_kernel.dylib + 0x000000000000372c) 0x0000000000000000

2 0x000000018ea8f080 in _start_wqthread + 0x00000008 (libsystem_pthread.dylib + 0x0000000000002080) 0x0000000000000000

ARM Thread State(64bit):
x0: 0x0000000000000100 x1: 0x00000002b6bf2b80 x2: 0x0000000000000001 x3:0x0000000000000000
x4: 0x0000000000000001 x5: 0x0000000000000000 x6: 0x0000000000000000 x7:0x0000000000000403
x8: 0x00006000083a0081 x9: 0x00000002b6bf2b80 x10: 0x00006000083a00b8 x11:0x0000000000000001
x12: 0x0000000000000000 x13: 0x0000000000000007 x14: 0x0000000000000001 x15:0x0000000000000048
x16: 0x0000000000000170 x17: 0x00000001e8bb76d0 x18: 0x0000000000000000 x19:0x00000002b6bf3000
x20: 0x0000000000000001 x21: 0x00000002b6bf30a0 x22: 0x00000002b6bf3098 x23:0x0000000000000000
x24: 0x0000000000000000 x25: 0x0000000000000000 x26: 0x0000000000000000 x27:0x0000000000000000
x28: 0x0000000000000000 fp: 0x00000002b6bf2b50 lr: 0x000000018ea903ac sp:0x00000002b6bf2b30
pc: 0x000000018ea5872c cpsr: 0x0000000040001000

Thread 16 (0x7cfea):

1 0x000000018ea8f078 in _start_wqthread + 0x00000000 (libsystem_pthread.dylib + 0x0000000000002078) 0x0000000000000000

2 0x0000000000000000 in (UnknownModule + 0x0000000000000000) 0x0000000000

Answer 1

Hi @Lei ，
Did you want to recovery the Word document?
You can refer to this support article and try to recovery the Word document:

https://answers.microsoft.com/en-us/msoffice/forum/all/lost-document-word-for-mac/0b4b7d4b-497a-4fbf-bd46-71b68d5bd0b6

If you still cannot recovery the document, then this file cannot be recovered.

If the crash issue occurs frequently, try to uninstall Office for Mac completely:
https://support.microsoft.com/en-us/office/troubleshoot-office-for-mac-issues-by-completely-uninstalling-before-you-reinstall-ec3aa66e-6a76-451f-9d35-cba2e14e94c0

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

---

If the response is helpful, please click "Accept Answer" and upvote it.
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