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How can I remove account from Microsoft Authenticator?

Ting 66 Reputation points
2022-11-25T16:54:19.827+00:00

Hi.

My mobile phone was registered under my work organisation and I accidentally uninstalled the Microsoft Authenticator app without unregistering my work organisation MFA account in the app.

Now when I installed back the Authenticator app it shows a greyed out account and I am not able to re-register for the MFA using my work email again. How can I unregister the greyed out account on the Authenticator app?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Dave Patrick 426.2K Reputation points MVP
    2022-11-25T19:19:03.773+00:00

    How can I unregister the greyed out account on the Authenticator app

    You can remove the account from the device. For example, on my android device it is Settings\Passwords & accounts.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    25 people found this answer helpful.

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  1. Nathan Abshire 16 Reputation points
    2023-12-28T22:07:14.5566667+00:00

    @Alexey Dmitriev that option doesn't exist on Android's Authenticator app. There's no such thing as an "Accounts" section in Settings. And before you ask, my app is up to date.

    My headers are: Notifications, Backup, Security, Work or school account, Stay logged in to your Microsoft work or school account, Logs, Autofill settings, Verified IDs.

    There is no option for Account Management of any sort of under settings.

    One would think you'd be able to interact with the greyed-out items, but this is not the case.

    I work for an MSP. I have several management identities in my Microsoft Authenticator app that I want to remove. ACTIVE accounts can be removed just fine, but these greyed-out accounts cannot.