Populate Custom fields from Azure Active Directory to servicenow

Question

I have integrated Servicenow with my Azure Active Directory , and now I want to populate my custom fields from aad to servicenow user table.
Is it possible?
If yes, somebody plz help.

Answer 1

Hello @Vijayendra Kumar ,

Thank you for posting your query on Microsoft Q&A.

I was able to review this and could understand that you want to provision the users from AAD to SNOW and want to customize the attribute mapping.

Please do let me know if my understanding is different from your objective by responding in the comments section.

In this case you need to follow: https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/servicenow-provisioning-tutorial#step-5-configure-automatic-user-provisioning-to-servicenow

• In the Mappings section, select Synchronize Azure Active Directory Users to ServiceNow.

Select Provisioning to manage user account provisioning settings for the selected app.

Expand Mappings to view and edit the user attributes that flow between Azure AD and the target application. If the target application supports it, this section lets you optionally configure provisioning of groups and user accounts

Select a Mappings configuration to open the related Attribute Mapping screen. Some attribute-mappings are required by a SaaS application to function correctly. For required attributes, the Delete feature is unavailable.

• Review the user attributes that are synchronized from Azure AD to ServiceNow in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in ServiceNow for update operations.
• If you choose to change the **matching target attribute, you'll need to ensure that the ServiceNow API supports filtering users based on that attribute.**
• Select the Save button to commit any changes.
• In the Mappings section, select Synchronize Azure Active Directory Groups to ServiceNow.
• Review the group attributes that are synchronized from Azure AD to ServiceNow in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the groups in ServiceNow for update operations. Select the Save button to commit any changes.

Please do let me know if you have any queries for me in the comments section.

Thanks,
Akshay Kaushik

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