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I have an issue with AD Connect running fine (no errors) but basically not recognizing any changes inside our on-prem ActiveDirectory. I tried to open ticket through Azure portal but I am stuck at "Solutions" page and not being offered any option to continue and create the ticket. It's pretty strange as we are paid customer. Anyway, any help is appreciated.
A cloud-based identity and access management service for securing user authentication and resource access
@Goran Racic
Thank you for your post!
Adding onto what @Andy David - MVP asked for, can you share what isn't being recognized / isn't being updated by Azure AD Connect? Any screenshots of additional information would be greatly appreciated.
If you have any other questions or are still having issues creating the Azure Support Request, please let me know.
Thank you for your time and patience throughout this issue.
AD Connect was running every 30 minutes but didn't pickup any changes made in active directory since 5 days ago. Service and server restart didn't help. We had to reinstall the AD Connect service after which point everything started syncing again. Thank you for the follow up, I appreciate it!
Cheers
Awesome. Can you accept an answer so this can be closed? Thank you!
Answer accepted by question author
When did this start? What version are you using? Can you rebuild it or bring up a new server?
@Goran Racic
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to "Accept" the answer.
Issue:
If you have any other questions, please let me know.
Thank you again for your time and patience throughout this issue.
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.