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Hi,
we installed last Thursday CU 18 on a single Exchange 2016. After that we recognized that attachment from shared mailboxes can't be opened anymore. This affects all attachments, download and preview. The problem seems to be that the URL for the attachment ist wrong. When we try to download an attchment a new windows is opened and we're redircted to a url in this format (original domain name is replaced):
"https://outlook.office365.com/owa/temp-test@domain-name.de/service.svc/s/GetAttachmentDownloadToken?redirect=%2fowa%2ftemp-test%40domain-name.de%2fservice.svc%2fs%2fGetFileAttachment%3fid%3dAAMkADVjYTJlNmVhLWU5YWUtNDExNC04YmI5LTNkNDI1NzU0YTRhZQBGAAAAAACFeKz%252b7LiwTJTGaiFKmoEUBwDgWBbEnQXzT5ipyGwAVbfZAAAAAAEMAADgWBbEnQXzT5ipyGwAVbfZAAAAAAk3AAABEgAQAHTIfMMNYkBEk%252bb%252f1UJcNZo%253d%26X-OWA-CANARY%3dji4zp9VACUGzxzvHkAjNH0AOjQZUZNgIt7lknLLRBv1JieCvW96de5oLgPWmV6rJSNOZafAG8fU.%26isDocumentPreview%3dFalse
I do not understand why this request is getting redirected to office365.com. We do not have an hybrid enviroment or anything like that. "Normal" user accounts does not have any problems. if we forward the affected e-mail from the shared mailbox to a real person, attachment can be opened. Event logs or similar do not show any related anomalies. Any ideas whats going on or how to fix this?
btw, problem exists only in OWA, the same attachment can be opened in Outlook without any problems. The problem also exists with a new shared mailbox.
kind regards Christoph
Let me ping some people and see if I can get an answer.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 97%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
I have the same problem here.
4- Exchange Servers 2016 CU18;
2- Exchange Servers 2019 CU7;
In my case the problem is in full access to downloading the attachment of other mailbox by owa.
https://owa.hosterdomain.com/owa/login@customer.com/#path=/attachmentlightbox
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 84%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
I also discovered a problem when a user who is in a mailing group is sent letters with attached photos.
the preview does not work and open (download) - throws it to "https://outlook.office365.com/owa/t ...... Works only if you click" Download all "which is not convenient.
Has anyone found a solution? Or maybe Microsoft has released a separate patch?
CU wait a month, long time.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 38%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
CU19 is out. I've tested it and it solves this problem. However, I can no longer view PDFs in path=/attachmentlightbox. I have to open them in a new tab/window.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 31%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Hi everyone,
Guess no one found a solution so far and we need a fix from MS?
We have update to CU 18, same problem. But we do not have the recent updates installed from yesterday patch day.
One workaround we discovered so far.
Instead of "Open another mailbox..." you can access the shared mailbox with "Add shared folder..." instead.
We run a DAG Exchange 2016 cluster on windows server 2012 R2 server.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 90%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
This is an incredibly valuable workaround, and works for our affected environment. Thank you so much for sharing this.
Hi,
possible workaround could be the move of the shared mailboxes to a new database.
• affected mailbox1 moved from active DB1 to newDB1 - error was fixed
• same mailbox1 moved back to DB1 - fix persistent
• affected mailbox2 from existing DB1 to existing DB2 (no DAG) - error ???
we're waiting for a reply from tech support regarding this
Gave this a try in our environment but it did not resolve the issue.
do you created a new database for your test? remember, moving between already existing databases does not work.
kind regards
Christoph
Yes, I created a brand new mailbox database with nothing else in it. I moved the affected shared mailbox into the newly created mailbox database. There were no problems or irregularities with the mailbox move, but moving the mailbox had no impact on the issue. The shared mailbox still does not display or download attachments, although I appreciate the troubleshooting suggestion.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Just wanted to report, I also gave this a try.
That is a good addition, I didn't think of moving the user mailbox as well. Thank you for providing this information.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 60%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEO%3C/text%3E%3C/svg%3E)
It has not worked in my case either :-(
ok guys,
my colleague who performed the test unfortunately made a mistake. The described workaround does not work! Please excuse the circumstances. We are updating our case at Microsoft
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 60%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
we have the same issue after upgrading exchange 2016 cu16 > cu18
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 98%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Same issue here on Exchange 2016. No hybrid.
Did anyone receive any feedback/workaround from Microsoft already?