Authenticator MFA issue after changing smart Phone

Question

I recently purchased a new phone and had it backed up. However, when connecting to my Authenticator, most of my registered MFA accounts were gone.
Please help

Answer 1

Hello @Eliot Scharf

Thank you for reaching out. If you had backed up your Authenticator App accounts, then you should be able to restore them using following steps:

• Open Microsoft Authenticator on the new phone.
• Tap on Restore from backup or Begin recovery depending on the screen that you are on. The option is near the bottom of the screen.
• Login to your Microsoft account (or iCloud account) that contains the Cloud backup.
• Wait for the restore to complete. Depending on the number of accounts, it can take a few moments.
• Choose from Set up phone sign-in or only enable two-step verification. Phone sign-in is the ideal choice if you have Microsoft accounts in the app.
• The restore will be complete in a few moments. Some of your accounts may require additional verification after the restore.

For details about Microsoft Authenticator Account Backup and Recovery please review following document: Back up and recover account credentials in the Authenticator app

If you still face issues you can work with your organizations admin to trigger a re-register for MFA on your work account: Manage user authentication options - Require Re-register MFA makes it so that when the user signs in next time, they're requested to set up a new MFA authentication method.

I hope this helps.

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