customize error message during user journey

Question

customize error message during user journey

Erkany6312 41

setting up Azure AD B2C in my dev tenant, would like to customize the standard error message during user journey.

password incorrect error message does not change, even after changing metadata in non interactive profile.

Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-19T16:42:21.94+00:00
@Erkany6312 ,

To customize the error message displayed when a user enters an incorrect password during an Azure AD B2C user journey, you can follow these steps:

In the Azure portal, navigate to your Azure AD B2C tenant and select "User flows (policies)" from the menu on the left.

Select the user flow that you want to customize and click on the "Edit" button.

Scroll down to the "Error handling" section and click on the "Edit" button.

In the "Error handling" pane, you can customize the error messages displayed for different types of errors. To customize the error message displayed when a user enters an incorrect password, scroll down to the "AADB2C90118: The username or password is incorrect." error and click on the "Edit" button.

In the "Edit error handling" pane, you can customize the error message displayed to the user by entering the desired text in the "Error message" field.

Click the "Save" button to save your changes.

Note that you can also customize the error messages for other types of errors by repeating the above steps for each error type.

I hope this helps! Let me know if you have any other questions.

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Please "Accept as Answer" and Upvote if any of the above helped so that it can help others in the community looking for remediation for similar issues.
Erkany6312 41 Reputation points

2022-12-20T01:08:58.28+00:00

@Ravi Kanth Koppala using custom policies in my environment above steps are not helpful

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Ravi Kanth Koppala 3,391 Reputation points Microsoft Employee Moderator

2022-12-19T16:42:21.94+00:00

@Erkany6312 ,

To customize the error message displayed when a user enters an incorrect password during an Azure AD B2C user journey, you can follow these steps:

In the Azure portal, navigate to your Azure AD B2C tenant and select "User flows (policies)" from the menu on the left.

Select the user flow that you want to customize and click on the "Edit" button.

Scroll down to the "Error handling" section and click on the "Edit" button.

In the "Error handling" pane, you can customize the error messages displayed for different types of errors. To customize the error message displayed when a user enters an incorrect password, scroll down to the "AADB2C90118: The username or password is incorrect." error and click on the "Edit" button.

In the "Edit error handling" pane, you can customize the error message displayed to the user by entering the desired text in the "Error message" field.

Click the "Save" button to save your changes.

Note that you can also customize the error messages for other types of errors by repeating the above steps for each error type.

I hope this helps! Let me know if you have any other questions.

----------

Please "Accept as Answer" and Upvote if any of the above helped so that it can help others in the community looking for remediation for similar issues.
Erkany6312 41 Reputation points

2022-12-20T01:08:58.28+00:00

@Ravi Kanth Koppala using custom policies in my environment above steps are not helpful

Answer 1

Hello @Erkany6312

The error message needs to be updated in the localization XML. The GetLocalizedStringsTransformationClaimType value is used to copy localized strings into claims.

If ElementType is set to ErrorMessage, this element specifies the identifier of an error message. See Localization string IDs for a complete list of the UxElement identifiers.

Kindly refer to Sign-up or sign-in error messages for default value and refer to Sign-up or sign-in example for localization XML to be edited with the text you want for end user.

Please do let me know if you have any further queries in the comments section. If this does not suit your scenario then please share the technical profile and user journey orchestration step you want to edit the message in.

Thanks,
Akshay Kaushik

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customize error message during user journey

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