Issue with Installing Office 2019 onto Win11 22H2

Question

Hi All
I am trying to install Office 2019 but I keep getting the Error Code: 30020-1015 (0)

I have disabled defender and our antivirus to ensure nothing is blocking the install.

It can't be store either as I have over a 100GB of free space.

I have used the same installer package on Windows 10 22H2 and it works fine, the difference here is I am trying to run this on a Windows 11 build for the first time.

I have provided the XML file below, any advised or help would be appreciated.

============================================================

<Configuration ID="xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx">
<Info Description="" />
<Add OfficeClientEdition="64" Channel="PerpetualVL2019" SourcePath="c:\windows\it_files\microsoft office 2019 standard" AllowCdnFallback="TRUE" ForceUpgrade="TRUE">
<Product ID="Standard2019Volume" PIDKEY="xxxxxx-xxxxxx-xxxxxx-xxxxxx-xxxxxx">
<Language ID="MatchOS" />
<Language ID="MatchPreviousMSI" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="OneNote" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Publisher" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="PinIconsToTaskbar" Value="TRUE" />
<Property Name="SCLCacheOverride" Value="0" />
<Updates Enabled="TRUE" />
<RemoveMSI>
<IgnoreProduct ID="InfoPath" />
<IgnoreProduct ID="InfoPathR" />
<IgnoreProduct ID="PrjPro" />
<IgnoreProduct ID="PrjStd" />
<IgnoreProduct ID="SPD" />
<IgnoreProduct ID="VisPro" />
<IgnoreProduct ID="VisStd" />
</RemoveMSI>
<AppSettings>
<Setup Name="Company" Value="xxxxxxxxxxxxxxxxx" />
</AppSettings>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Level="Standard" Path="c:\windows\it_files\microsoft office 2019 standard" />
</Configuration>

Answer 1

Hi @hpancholi

Thanks for your sharing. I am great to know the issue is resolved.
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.", and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

Issue Symptom:

• Issue with Installing Office 2019 onto Win11 22H2, error code: 30020-1015 (0)
• The same configuration file can be ran on Win10 and install Office 2019 successfully

Current status:
This issue is solved via replacing the ODT and Setup.exe.

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Answer 2

It's a relatively common issue especially when using ODT, it appears, and it doesn't matter what version of Windows you're using. Did you follow all the steps given here? As a last resort, if this is the only machine having the issue then you might consider just running the installer directly and not using ODT.

As an aside, when you use ODT you normally download the installer components first and then run the command again to actually install those components. Did it download the components or does it fail to do that?

Answer 3

Hi @hpancholi ,

First, I suggest you make sure you are using the latest ODT

Whether the machine with this installation issue is a single machine or several?

• If it is a single machine, have you installed other Office product on this one before?
  If so, I suggest you unintsall previous Office completely.
• If there are many machines can not install Office 2019, can you install Office from Internet (CDN)?
  If so, you can delete SourcePath="c:\windows\it_files\microsoft office 2019 standard" from configuration file.
  And run setup.exe /configure <.xml file> command to install Office directly from Internet.
  At the same time, it is recommended to make sure that there are no restrictions when accessing the file folder of C drive.
  Besides, update Windows system to have a check.

If nothing helps, please go to "c:\windows\it_files\microsoft office 2019 standard" folder, share us with your logs.

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Answer 4

Hi,

Thank you for posting your query.

Kindly follow the steps provided below to resolve your issue.

Kindly do the following:

1 - Do factory reset on this computer to return it to its original state

2 - Uninstall the Microsoft 365 trial version (Settings --> Apps> --> scroll down to <Microsoft 365> --> uninstall

3 - Install Office Pro Plus before installing anything else

4 - The continue on configuring the other apps as normal.

Go to this link for your reference and other troubleshooting procedures https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-install-office-2019-on-win-11/b988c4b9-f454-4d50-b072-10060f773a25

Do not hesitate to message us if you need further assistance.

If the answer is helpful kindly click "Accept as Answer" and up vote it.