Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
What happens if you press Shift-Command-N.
Can't create new folders on Macbook after updating Outlook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 42%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMU%3C/text%3E%3C/svg%3E)
MAWEBDESIGN UK
1
Reputation point
Hi
can't set up new folders, rename old folders or move content from one folder to another. Was working fine until I updated it to 16.68 version. The add new folder is not visible.
Really irritating. Any news on a fix or way around this?
Thank you
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 17,021 Reputation points Microsoft Vendor2023-01-04T06:02:51.98+00:00 Hi @MAWEBDESIGN UK ,
Based on my test on my Outlook, it works normal.
When you right-click on a subfolder, is the button to create a new folder grayed out? If possible, please provide specific screenshots.Besides, what type of account are you using? Is it an IMAP account?
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MAWEBDESIGN UK 1 Reputation point
2023-01-04T12:32:45.823+00:00 Hi
Thats for your support on this!When we right-click a subfolder or the email account, the "New Folder" field is not even visible no more.
Its an IMAP account, NOT Gmail
Thank you
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MAWEBDESIGN UK 1 Reputation point
2023-01-04T12:33:23.963+00:00 All we did was update office to 16.68
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5 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KESenn 1 Reputation point2023-01-04T20:43:30.363+00:00 I'm having the same issue! When I first upgraded to MS Office 365 on my MAC, I didn't have the "New Folder" option when I right-clicked. Did some research and was somehow able to fix it although...when I named the folder it would sometimes revert to "Untitled Folder". Grrrr. Now I updated my OS system and I assume Outlook updated as well in the process and the option to create a new folder is gone. Ugh!! Following this thread to see if this can be corrected.
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MAWEBDESIGN UK 1 Reputation point
2023-01-05T08:39:59.35+00:00 Hi
Did you find a fix?? Thank you -
KESenn 1 Reputation point
2023-01-06T16:34:59.447+00:00 No, I haven't found one. I wish I saved the instructions from the last time this happened. And can't seem to find anything in a Google search. So frustrating!
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Faery Fu-MSFT 17,021 Reputation points Microsoft Vendor
2023-01-10T08:37:23.597+00:00 Hi @MAWEBDESIGN UK ,
Please start your Mac in safe mode https://support.apple.com/en-gb/HT201262 and check if you will be able to open Outlook and to create a new folder. (Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.) Also, please check this workaround https://answers.microsoft.com/en-us/msoffice/fo...
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MAWEBDESIGN UK 1 Reputation point
2023-01-10T15:30:41.377+00:00 Hi The link you said to check this workaround, is a dead page??
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Zoltán Szabó 0 Reputation points2023-03-27T11:31:26.1766667+00:00 Same problem:
After upgrading to 16.69 gone the following: New folder, Copy, Move, Rename
I use IMAP.Any help from Microsoft?