Cannot open hyperlinks in Outlook 365

Question

Cannot open hyperlinks in Outlook 365

Anne Marie Scalies 1

I am unable to open any links that are sent to my Outlook 365 email. Not on PC, not on web, not on iphone. Please assist.

Faery Fu-MSFT 7,251 Reputation points Microsoft Employee

2023-01-04T06:09:41.787+00:00

Hi @Anne Marie Scalies ,

If possible, please provide specific screenshots for analysis.
Anne Marie Scalies 1 Reputation point

2023-01-04T16:06:03.77+00:00

Hey there. When you click the hyperlink it will open in a new window but never load. This is any and all hyperlinks.

https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearn.microsoft.com%2Fanswers%2Fcomments%2F1150758%2Fview.html&data=05%7C01%7Cascalies%40blufoxmobile.com%7C43afbd6be7a04f1c5f4c08daee1a5b51%7Cff08f12889d246b5a8d363b66d5acf7e%7C0%7C0%7C638084094226813786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ok4XueVQzA%2BoQQmBO1dGIOFc6gPssQR1qu73KYRXRaE%3D&reserved=0
Faery Fu-MSFT 7,251 Reputation points Microsoft Employee

2023-01-10T07:14:26.71+00:00

Hi @Anne Marie Scalies ,

It seems to be a problem with the link, is it an original link? Please contact the sender and ask him to send the original link to see if it can be opened. .
Jayce Yang-MSFT 161 Reputation points Microsoft Employee

2023-01-26T08:48:05.5033333+00:00

Did other users in the same tenant have this issue?

Please make sure that if this is the original link, you could get the original link and check if you could open it in browser directly , not via Outlook.

You also could refer to the official document to resolve this issue:

https://learn.microsoft.com/en-us/outlook/troubleshoot/message-body/hyperlinks-not-working-in-outlook

Faery Fu-MSFT 7,251 Reputation points Microsoft Employee

2023-01-04T06:09:41.787+00:00

Hi @Anne Marie Scalies ,

If possible, please provide specific screenshots for analysis.
Anne Marie Scalies 1 Reputation point

2023-01-04T16:06:03.77+00:00

Hey there. When you click the hyperlink it will open in a new window but never load. This is any and all hyperlinks.

https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flearn.microsoft.com%2Fanswers%2Fcomments%2F1150758%2Fview.html&data=05%7C01%7Cascalies%40blufoxmobile.com%7C43afbd6be7a04f1c5f4c08daee1a5b51%7Cff08f12889d246b5a8d363b66d5acf7e%7C0%7C0%7C638084094226813786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ok4XueVQzA%2BoQQmBO1dGIOFc6gPssQR1qu73KYRXRaE%3D&reserved=0
Faery Fu-MSFT 7,251 Reputation points Microsoft Employee

2023-01-10T07:14:26.71+00:00

Hi @Anne Marie Scalies ,

It seems to be a problem with the link, is it an original link? Please contact the sender and ask him to send the original link to see if it can be opened. .
Jayce Yang-MSFT 161 Reputation points Microsoft Employee

2023-01-26T08:48:05.5033333+00:00

Did other users in the same tenant have this issue?

Please make sure that if this is the original link, you could get the original link and check if you could open it in browser directly , not via Outlook.

You also could refer to the official document to resolve this issue:

https://learn.microsoft.com/en-us/outlook/troubleshoot/message-body/hyperlinks-not-working-in-outlook

Cannot open hyperlinks in Outlook 365

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