Outlook and Teams plugin Delegate issues

Question

Hi All,

   I have an issue that is making me pull my hair out, We have moved everything off of Skype for Business and over to Teams and are having issues with our executive assistants not being able to schedule teams meetings on behalf of their exec. All other delegate features seem to be working normally and users can create Teams meetings, just not as delegates.   

We have updated to the newest version of Office and Teams, they have the teams plugin installed and everything is set to update. We have built new workstations for testing and have redone the delegation setup with no differences in results.

We are receiving no errors, when the delegate accesses the calendar of the delegator outlook acts like it's setting up a meeting normally, but never generates the teams event or link, there are no entries pertaining to this in the application logs.

We are On-Prem Exchange at the moment but none of the support articles I have seen suggest this isn't supported.

Thank you for your time and insight.

For reference we have seen these articles and others.

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/meetings/resolve-teams-meeting-add-in-issues

https://learn.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings

https://learn.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams-general#outlook-add-in

Answer 1

Hi @MissingSemicolon

I noticed that you mentioned you are still On-Prem Exchange.
Do you have an Exchange hybrid deployment?

If not, it may not be possible for Teams to integrate with Exchange on-premises.

Here is a link about the prerequisites and troubleshooting: Troubleshoot Microsoft Teams and Exchange Server interaction issues
Please refer to Issue 1: A delegate cannot schedule a Teams meeting on behalf of a delegator, which may be the same issue in this case.

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Answer 2

Hi KaelYao,

Thank you for the response, we do have a hybrid exchange setup, I'll read through this documentation and see if the answer is there.