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I have an iPhone 12 with IOS 16.2
When I start the app I see the “sign in” button for a split second and it switches to a loading screen that gets stuck.
I tried to
I restarted the app
I reinstalled the app
I switched networks
I waited on the loading screen for more than 15 minutes
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@Alex Davis Raj , Thanks for posting in Q&A.
From your description, I know we are stuck after signing company portal. Could you confirm if the issue is only with one device or all the iOS with 16.2 are affected?
Meanwhile, please check if the device is already in Intune portal. If yes, try to delete it in both Intune portal and Azure AD portal and re-enroll to see if the result will be different.
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I am facing the same issue, and need an urgent solution.
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The above works everyone. It is the Fix! Go to Settings on your phone, go to Comp Portal, scroll to 'enable advanced Logging' and toggle on., I had to to do this a few times but it defo worked and stopped the whirling disk of doom. It took me to the login page .....
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This worked for me! Thank you!
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Nope. It definitely doesn't work for everyone. Changed nothing on my end.
I have checked in Intune portal and this device is not enrolled in Intune and also checked the Device Management settings in the device as there is no profile.
As of now I am facing this issue in 1 device. When i check other forum people are facing enrollment issue in IOS16.2 .
@Alex Davis Raj , Thanks for the reply. From the information, I notice the device is not enrolled before. To trobuleshoot the issue, Log analysis is necessary. I suggest open case to get more help. Here is a link with the steps to open case for your reference:
https://learn.microsoft.com/en-us/mem/get-support
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Hi there!
Our organization is seeing a large increase in users with iPhones reporting the same issues.
Has microsoft addressed this with an updated version of the app?
I can't be asking directors or VPs to wipe their phone...
Thank you
@Crystal-MSFT Thanks for the update and Support.
I need to mention that the device was previously enrolled in Airwatch MDM and we were migrating the device to Intune. We have removed the device from Airwatch successfully. Then we installed Intune Company Portal from App store that's when we were facing this issue.
We have managed to solve the issue. We have taken backup of all the data in the device and factory wipe the device and then try to enroll the device in Intune this time it got enrolled successfully in Intune.
@Alex Davis Raj , Thanks for letting us know the staus. I am glad that the issue is resolved after wiping the device. Thanks for sharing here.
Again, thanks for your time and have a nice day!
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I'm having the same issue with one of my new hire. He has a brand new iPhone 14 software version 16.2. I upgraded him to 16.3 which was available and after install & reboot, still same exact issue experiences above. My iphone 14 has the update for 16.3, I have Company Portal already installed and my profile downloaded but I am updating my software now just for testing purposes, although I'm sure I will be good. Seems to be an issue with the initial log in for Company Portal where it will not allow the user to log in but instead gets the little circle thing. I will update this post as I find out more info.
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I also have an issue with a new hire that is on 16.2 and stuck on the loading loop. I upgraded him to 16.3 but same issue. He has never been enrolled and does not have any profile set. Everything I've found so far seems to be issues around users who were on version 15 and moved to 16 already enrolled, in my situation the user was never enrolled before. I'll also update anything else I find.
My new hire reset his phone back to factory defaults, installed Company Portal and tried to log in but still getting the same issue he had before and mentioned in this original post. I do know Microsoft has some problems this morning, with Intune as well, so I'm going to wait this out a bit to see if it can correct itself.
UPDATE: I ended up wiping the persons phone myself, reset to factory defaults and upon logging in we did not carry over anything from his icloud, all we did was log into his account. I installed Company Portal and it allowed the user to log into his account, his profile was able to be downloaded to the phone - ALL SET!
FIX: Wipe phone to factory defaults and try installing again.